Impactful Service & Admin Support Specialist

Pt Holdings USA; Kansas City (MO); On-site; USD 30,000 - 33,000; Full time

Job summary

Pt Holdings USA is seeking a Service Support Specialist to be the backbone of our branch in Kansas City, MO. The role covers dispatch support, clerical duties, customer assistance, and logistics coordination in a fast-paced office environment.

The position emphasizes safety, independent work habits, and strong communication to ensure accurate work orders, proper documentation, and smooth daily operations across departments.

Qualifications

• Experience in customer-focused roles and strong problem-solving skills.
• Ability to communicate clearly with customers and team members.
• Capacity to work independently with minimal supervision.
• Commitment to safety and reliability in daily tasks.

Responsibilities

• Assist dispatch in creating work orders and updating billing notes.
• Input equipment data and manage daily clerical tasks.
• Welcome customers and guide them in tagging equipment for repairs.
• Manage UPS shipments and maintain proper documentation.
• Ensure proper storage of components and linkage to service orders.
• Follow safety procedures and adapt to tasks from the Branch Manager.

Skills

Customer service

Communication

Problem-solving

Independent worker

Education

High School diploma

Job description

Pt Holdings USA is seeking a Service Support Specialist to be the backbone of our branch in Kansas City, MO. The role covers dispatch support, clerical duties, customer assistance, and logistics coordination in a fast-paced office environment.

The position emphasizes safety, independent work habits, and strong communication to ensure accurate work orders, proper documentation, and smooth daily operations across departments.