Impactful Renewals Associate – India

Gitlab; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

GitLab is seeking an Associate Renewals Manager to own a portfolio of customer renewals end-to-end, driving on-time closures and revenue retention. You will engage in consultative conversations to understand usage and strategic direction, and surface expansion opportunities within existing accounts.

You will prepare renewal quotes, order forms, and related documentation, ensuring accuracy and alignment with identified expansions.

Responsibilities

• Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure.
• Have real, consultative conversations with customers throughout the renewal cycle to understand how they're actually using the product and where they're headed next.
• Identify and surface expansion opportunities — additional seats, tiers, or modules — that come out of those conversations.
• Probe for new use cases and unmet needs within existing accounts, connecting what customers describe to relevant GitLab capabilities they aren't yet using.
• Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule, structuring them to reflect any expansion identified.
• Analyze moderately complex renewal situations (usage trends, contract terms, pricing) by reviewing existing account factors, escalating anything unusual to a senior team member

Job description

GitLab is seeking an Associate Renewals Manager to own a portfolio of customer renewals end-to-end, driving on-time closures and revenue retention. You will engage in consultative conversations to understand usage and strategic direction, and surface expansion opportunities within existing accounts.

You will prepare renewal quotes, order forms, and related documentation, ensuring accuracy and alignment with identified expansions.