Impactful Practice Manager, Family Planning Center

Planned Parenthood of Greater Ohio; Cleveland (OH); On-site; USD 66,000 - 67,000; Full time

Benefits offered by this job

Paid time off

Paid parental leave

Medical coverage

Vision coverage

Dental coverage

Life insurance

Disability coverage

401(k) plan

Paid holidays

Floating holidays

Job summary

Planned Parenthood of Greater Ohio seeks a Mission-minded Practice Manager to lead daily operations at the Old Brooklyn Health Center in Cleveland. You will oversee patient flow, staffing, front-office and back-office processes, facilities, and performance goals.

This hands-on leadership role requires working with licensed clinical staff to maintain continuity of care, strengthen workflows, and deliver a high-quality patient experience. Strong leadership and communication are essential.

Qualifications

• Bachelor’s degree or higher and supervisory or practice-management experience.
• Experience supervising employees and managing daily operational systems or workflows.
• Experience with employee scheduling, performance management, training, timekeeping, and staffing coverage.
• Strong leadership, communication, customer service, problem‑solving, and organizational skills.
• Ability to use operational data and performance measures to identify concerns and improve results.

Responsibilities

• Lead daily health center operations, including patient flow, staffing, scheduling, front-office and back-office processes, facilities, and performance goals.
• Provide hands‑on operational support, including patient‑access functions and room turnover to maintain continuity of care.
• Hire, train, supervise, develop, and retain health center support staff.
• Set expectations, provide feedback, conduct performance evaluations, and administer disciplinary actions in consultation with leadership.
• Create employee schedules, review PTO requests, monitor staffing and overtime, and approve timecards.
• Analyze operational data and KPIs to improve workflows and patient experience.
• Partner with licensed staff to implement new services, protocols, and improvements.
• Oversee inventory, supplies, equipment, facilities, safety, and incident reporting.
• Ensure compliance with HIPAA, OSHA, CLIA, and state health requirements.
• Assist with operating and capital budgets and financial controls.

Skills

Leadership

Communication

Customer Service

Problem Solving

Organizational Skills

Education

Bachelor’s degree

Tools

Electronic Health Records

Job description

Planned Parenthood of Greater Ohio seeks a Mission-minded Practice Manager to lead daily operations at the Old Brooklyn Health Center in Cleveland. You will oversee patient flow, staffing, front-office and back-office processes, facilities, and performance goals.

This hands-on leadership role requires working with licensed clinical staff to maintain continuity of care, strengthen workflows, and deliver a high-quality patient experience. Strong leadership and communication are essential.