Health Center Operations Manager

Planned Parenthood of Greater Ohio; Bedford Heights (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Medical coverage

Dental coverage

401(k) plan

Holidays

Job summary

Planned Parenthood of Greater Ohio is seeking a mission-minded Practice Manager to lead the daily operations of our Kent and Bedford Heights Health Centers. The role is full-time, overseeing patient flow, staffing, and front/back-office processes to ensure high-quality care and compliance.

You will manage staff, schedules, budgets, and partnerships with clinical leadership, while supporting continuous improvements in workflows and patient experience across two health centers in Ohio.

Qualifications

• Bachelor’s degree and at least three years of supervisory or practice-management experience.
• Experience supervising employees and managing daily operational systems or workflows.
• Experience with employee scheduling, performance management, training, timekeeping, and staffing coverage.
• Strong leadership, communication, customer service, problem-solving, and organizational skills.
• Ability to use operational data and performance measures to identify concerns and improve results.
• Healthcare compliance knowledge incl HIPAA, OSHA, CLIA, and Ohio Department of Health requirements.

Responsibilities

• Lead daily health center operations, including patient flow, staffing, scheduling, front-office and back-office processes, facilities, and performance goals.
• Provide hands-on operational support, including patient-access functions and room turnover to maintain continuity of care.
• Hire, train, supervise, develop, and retain health center staff.
• Create employee schedules, review PTO requests, monitor staffing and overtime, and approve timecards.
• Review operational data and KPIs to improve workflows and patient experience.
• Partner with licensed staff and leaders to implement new services, protocols, systems, and improvements.
• Oversee inventory, supplies, equipment, facilities, security, safety activities, and incident reporting.
• Support compliance with HIPAA, OSHA, CLIA, and Ohio Dept of Health requirements.
• Assist with budgets, financial controls, deposits, and achievement of financial objectives.
• Represent the health center in community partnerships and organizational initiatives.

Skills

Leadership

Operations management

Staff scheduling

Employee training

Budgeting

HIPAA compliance

Healthcare operations

Communication

Problem solving

Data analysis

Education

Bachelor’s degree

Tools

Electronic Health Record systems

Scheduling software

Timekeeping systems

Job description

Planned Parenthood of Greater Ohio is seeking a mission-minded Practice Manager to lead the daily operations of our Kent and Bedford Heights Health Centers. The role is full-time, overseeing patient flow, staffing, and front/back-office processes to ensure high-quality care and compliance.

You will manage staff, schedules, budgets, and partnerships with clinical leadership, while supporting continuous improvements in workflows and patient experience across two health centers in Ohio.