Mission-Driven Health Center Manager

Planned Parenthood of Greater Ohio; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Paid parental leave

Medical coverage, with employer-paid

Vision coverage

Dental coverage

Life insurance

Disability coverage

401(k) plan with employer contribution

Holidays and floating holidays

Language differential for bilinguals

Job summary

Planned Parenthood of Greater Ohio seeks a mission-minded Practice Manager to lead the daily operations of our Old Brooklyn Health Center.

This hands-on leader oversees staff, patient flow, and administrative operations, ensuring quality care, compliance, and a high-quality patient experience.

You will supervise, develop, and retain health center support staff, manage budgets, and partner with clinical teams to strengthen workflows and service delivery.

Qualifications

• Bachelor’s degree and at least three years of supervisory or practice-management experience.
• Experience supervising employees and managing daily operational systems or workflows.
• Experience with employee scheduling, performance management, training, timekeeping, and staffing coverage.
• Strong leadership, communication, customer service, problem-solving, and organizational skills.
• Ability to use operational data and performance measures to identify concerns and improve results.
• Ability to travel and attend meetings, training sessions, and community events as required.
• Commitment to Planned Parenthood’s mission, values, and service standards.

Responsibilities

• Lead daily health center operations, including patient flow, staffing, scheduling, front-office and back-office processes, facilities, and achievement of performance goals.
• Provide hands-on operational support, including patient-access functions, room turnover, supply management, and other duties needed to maintain continuity of care.
• Hire, train, supervise, develop, and retain health center support staff.
• Establish expectations, provide feedback, complete performance evaluations, and administer disciplinary action in consultation with People, Culture & Equity and Health Services leadership.
• Create employee schedules, review PTO requests, monitor staffing and overtime, and reconcile and approve timecards.
• Review operational data and key performance indicators to improve workflows, reduce wait times, address service gaps, and strengthen the patient experience.
• Partner with licensed staff and organizational leaders to implement new services, protocols, systems, and operational improvements.
• Oversee inventory, supplies, equipment, facilities, security, safety activities, and required incident reporting.
• Support compliance with organizational policies, accreditation standards, and applicable HIPAA, OSHA, CLIA, and Ohio Department of Health requirements.
• Assist with operating and capital budgets, financial controls, receipt deposits, and achievement of health center financial objectives.
• Represent the health center in community partnerships, organizational initiatives, meetings, and special projects as assigned.

Skills

Leadership

Staff supervision

Operations management

Communication

Problem-solving

Organizational skills

Customer service

Data-driven decisions

Education

Bachelor's degree

Equivalent combination of education and experience

Tools

Electronic Health Records (EHR)

Scheduling software

Timekeeping systems

Performance reporting systems

Job description

Planned Parenthood of Greater Ohio seeks a mission-minded Practice Manager to lead the daily operations of our Old Brooklyn Health Center.

This hands-on leader oversees staff, patient flow, and administrative operations, ensuring quality care, compliance, and a high-quality patient experience.

You will supervise, develop, and retain health center support staff, manage budgets, and partner with clinical teams to strengthen workflows and service delivery.