Impactful Patient Care Coordinator — Specialty Pharmacy

Axium Healthcare Pharmacy, Inc.; Irvine (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Axium Healthcare Pharmacy, Inc. is seeking a Specialty at Retail Patient Care Coordinator to support patients, physicians, and Axium staff by reviewing patient profiles and scheduling medication deliveries. This full-time role emphasizes accurate communication, HIPAA compliance, and timely service.

The position requires 3-5 years in customer care, a high school diploma, and a college degree is a plus. Experience in a call center or specialty pharmacy is beneficial, with a focus on confidential

Qualifications

• 3-5 Years of Customer Care experience
• High School Degree
• College Degree a plus

Responsibilities

• Provide customer service to internal and external customers via inbound/outbound calls for medication deliveries.
• Assist in faxing and calling physician offices regarding refill requests.
• Review notes prior to delivery confirmation to ensure proper communication with patient and physician office.
• Adhere to HIPAA standards in all processes.
• Schedule timely medication deliveries to support patient treatment.
• Document required information in the system, including ship date and shipping address.
• Email appropriate parties when required.

Skills

Customer Care

Call Center

Diplomacy

Professionalism

Multi-tasking

Problem-Solving

Education

High School Degree

College Degree a plus

Job description

Axium Healthcare Pharmacy, Inc. is seeking a Specialty at Retail Patient Care Coordinator to support patients, physicians, and Axium staff by reviewing patient profiles and scheduling medication deliveries. This full-time role emphasizes accurate communication, HIPAA compliance, and timely service.

The position requires 3-5 years in customer care, a high school diploma, and a college degree is a plus. Experience in a call center or specialty pharmacy is beneficial, with a focus on confidential