Specialty Pharmacy Patient Care Coordinator

SUNY Upstate Medical University; New York (NY); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

SUNY Upstate Medical University is seeking a Specialty Pharmacy Patient Care Coordinator to deliver personalized patient care and act as a liaison among patients, providers, pharmacies, and insurers. You will coordinate and process medication orders, support new patient onboarding, and track adherence while documenting calls in the EMR system.

The role requires strong communication and organizational skills, the ability to work independently, and may rotate through clinics to meet operational

Qualifications

• 5 years medical or pharmacy experience required.
• Associates degree in science/health with 3 years of experience or Bachelor's with 1 year of experience.
• Excellent written and oral communication, interpersonal, organizational, conflict resolution, and computer skills.
• Ability to work independently.

Responsabilités

• Coordinate and process patient medication orders (new orders, refills, onboarding).
• Maintain medication adherence tracking and communication with providers.
• Document patient calls in the EMR system.
• Rotate through assigned clinics based on operational need.

Connaissances

Communication skills

Interpersonal skills

Organizational skills

Conflict resolution

Computer skills

Formation

Associate's degree in science/health

Bachelor's degree in science/health

Outils

EMR system

Microsoft Office

Description du poste

Job Summary

Specialty Pharmacy Patient Care Coordinators provide an exceptional customer service experience by providing personalized patient care. They serve as a liaison between patients, providers, pharmacies, and insurance payers to ensure timely, safe, and cost-effective medication use. Responsible for the overall coordination and processing of patient medication orders. This shall include: new order deliveries, refill orders, new patient on-boarding, and medication adherence tracking. Patient Care Coordinators work with providers to address clinical documentation, while improving the pharmaceutical care of patients. Communicates with Specialty patients and documents the calls in EMR system. Patient Care Coordinator may rotate through their assigned clinic based on operational need.

Job Summary

Specialty Pharmacy Patient Care Coordinators provide an exceptional customer service experience by providing personalized patient care. They serve as a liaison between patients, providers, pharmacies, and insurance payers to ensure timely, safe, and cost-effective medication use. Responsible for the overall coordination and processing of patient medication orders. This shall include: new order deliveries, refill orders, new patient on-boarding, and medication adherence tracking. Patient Care Coordinators work with providers to address clinical documentation, while improving the pharmaceutical care of patients. Communicates with Specialty patients and documents the calls in EMR system. Patient Care Coordinator may rotate through their assigned clinic based on operational need.

Minimum Qualifications

Five (5) years of medical or pharmacy related experience required. Will also consider candidates with an Associate's Degree in a science or health related field and three (3) years of medical or pharmacy related experience OR Bachelors Degree in a science or health related field and one (1) year of medical or pharmacy related experience. Excellent written/oral communication, interpersonal, organizational, conflict resolution, and computer skills required. Ability to work independently.

Preferred Qualifications

Specialty Pharmacy Experience, National Pharmacy Technician Certification; NYS Licensed LPN; and/or Medical Assistant Certification preferred.

Work Days

Rotating schedule between 8am-6pm. Weekends and holidays based on operational need.

Message To Applicants

Recruitment Office: Human Resources