Impactful Outreach & Care Engagement Specialist

Daymark Recovery Services; Concord (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Spending Account

Company-Paid Life Insurance

Short Term Disability

401(k)

Paid Holidays

Paid Vacation and Sick Leave

Employee Assistance Program

Referral Bonus Opportunities

Extensive Internal Training Program

Job summary

Daymark Recovery Services in Concord, NC seeks a Care Management Engagement Specialist to perform outreach and engagement for Tailored Care Management (TCM) services. You will collect client data, schedule follow-ups, and connect clients with care management staff to begin assessment.

Under supervision, you will educate clients on TCM benefits, document engagement activities, and provide administrative support to centers. Strong communication and collaborative skills are essential.

Qualifications

• High school diploma or associate degree outside human services with experience working with adults or children with mental health or substance use disorder needs.
• Experience working with adults or children with mental health or substance use disorder needs is required or preferred.
• Lived experience as defined by the program may be considered.
• Willingness to learn clinical practice models and apply them in care management.

Responsibilities

• Performs outreach to identified clients to educate and engage them in Tailored Care Management (TCM) Services.
• Keys in important client data to schedule appointments and link clients to care management staff.
• May file, release and copy protected healthcare information; answer phone calls and transfer to appropriate parties.
• All other duties as assigned by supervisor.

Skills

Motivated professional

Leadership experience

Clinical practice models

Economics & operations

Critical thinking

Conflict resolution

Ethics and standards

Team collaboration

Presentation skills

Influence & persuasion

Education

High school diploma orAssociate degree outside human services

Job description

Daymark Recovery Services in Concord, NC seeks a Care Management Engagement Specialist to perform outreach and engagement for Tailored Care Management (TCM) services. You will collect client data, schedule follow-ups, and connect clients with care management staff to begin assessment.

Under supervision, you will educate clients on TCM benefits, document engagement activities, and provide administrative support to centers. Strong communication and collaborative skills are essential.