Reengagement Specialist Care Manager Extender

Paycom - ATS; Concord (NC); On-site; USD 20,000 - 28,000; Part time

Job summary

Daymark Recovery Services, Inc. in Concord, NC is seeking a Care Management Extender Reengagement Specialist to help reengage clients in Tailored Care Management (TCM) services under supervision.

You will perform outreach, input essential client data to schedule follow-up appointments, and connect clients with care management staff for assessments. You may handle protected information and answer calls as part of the role.

Qualifications

• Minimum of a high school diploma or equivalent and meet one of the following criteria.
• Certified Peer Support Specialists; Community health workers (NC CHW SCCT).
• Individuals who served as Community Navigators prior to Tailored Plans.
• Parents or guardians of an individual with an I/DD or a TBI or behavioral health condition.
• A person with lived experience with an I/DD or a TBI or a behavioral health condition.
• Or 2 years of paid care management type experience with at least 1 year paid experience at any time with population served.

Responsibilities

• Performs outreach to identified clients to educate and reengage them in Tailored Care Management (TCM) Services.
• Keys in important client data to schedule appointments and link clients to center care management staff.
• May file, release and copy protected healthcare information; answers phone calls and directs inquiries.
• All other duties as assigned by supervisor.
• Care Management Outreach/Engagement: use various communication methods to engage clients.

Education

High school diploma or equivalent

Certified Peer Support Specialist

Community health worker (NC CHW SCCT)

Community Navigator experience

Parent/guardian of individual with I/DD or TBI or behavioral health condition

Lived experience with I/DD or TBI or behavioral health condition

2 years paid care management experience with 1 year with population served

Job description

Job Details

Job Location: Cabarrus Center - Concord, NC 28025, Company Mission/ statement:

Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.

This is a temporary position with potential for Temp to Full-Time

Pay Scale: Starting at $17.31hr, increases based on experience and education.

Summary

Under direct and indirect supervision, provides outreach to reengage identified clients with Tailored Care Management (TCM) services.

Essential Duties and Responsibilities

• Performs outreach to identified clients to educate and reengage them in Tailored Care Management (TCM) Services.
• Keys in important client data to schedule appointments. Successfully link clients to center care management staff to begin care management assessment.
• May file, release and copy protected healthcare information. Answers phone calls, transfers to the appropriate parties, is courteous to the public.
• All other duties as assigned by supervisor.

The responsibilities of the Care Management Extender Reengagement Specialist include but are not limited to, the following

Care Management Outreach/Engagement

• Performs outreach to identified clients to successfully reengage them in Tailored Care Management (TCM)
• Utilize various communication methods to engage clients including phone, tele-health, patient portal, letters, etc.
• Provide education to clients on benefits of TCM
• Gather and key in important client data to schedule follow up appointments.
• Successfully link clients to center care management staff to begin care management assessment.
• Ensures all reengagement activities are appropriately documented in Care Management dashboard
• Provide administrative support to centers as needed. May answer phone calls, transfer to appropriate parties, is courteous to public. May file, release, and copy protected healthcare information.

Education and/or Experience

• Minimum of a high school diploma or equivalentAND meet one of the following criteria:
• Certified Peer Support Specialists;
• Community health workers (CHW), defined as individuals who have completed the NC Community Health Worker Standardized Core Competency Training (NC CHW SCCT);
• Individuals who served as Community Navigators prior to the implementation of Tailored Plans;
• Parents or guardians of an individual with an I/DD or a TBI or a behavioral health condition (parent/guardian cannot serve as an extender for their own family member);
• A person with lived experience with an I/DD or a TBI or a behavioral health condition
• Or 2 years of paid care management type experience with at least 1 year paid experience at any time with population served.

TCM trainings will be required to completed as assigned.