Care Management Engagement Specialist- Care Manager Extender

Daymark Recovery Services; Concord (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Spending Account

Company-Paid Life Insurance

Short Term Disability

401(k)

Paid Holidays

Paid Vacation and Sick Leave

Employee Assistance Program

Referral Bonus Opportunities

Extensive Internal Training Program

Job summary

Daymark Recovery Services in Concord, NC seeks a Care Management Engagement Specialist to perform outreach and engagement for Tailored Care Management (TCM) services. You will collect client data, schedule follow-ups, and connect clients with care management staff to begin assessment.

Under supervision, you will educate clients on TCM benefits, document engagement activities, and provide administrative support to centers. Strong communication and collaborative skills are essential.

Qualifications

• High school diploma or associate degree outside human services with experience working with adults or children with mental health or substance use disorder needs.
• Experience working with adults or children with mental health or substance use disorder needs is required or preferred.
• Lived experience as defined by the program may be considered.
• Willingness to learn clinical practice models and apply them in care management.

Responsibilities

• Performs outreach to identified clients to educate and engage them in Tailored Care Management (TCM) Services.
• Keys in important client data to schedule appointments and link clients to care management staff.
• May file, release and copy protected healthcare information; answer phone calls and transfer to appropriate parties.
• All other duties as assigned by supervisor.

Skills

Motivated professional

Leadership experience

Clinical practice models

Economics & operations

Critical thinking

Conflict resolution

Ethics and standards

Team collaboration

Presentation skills

Influence & persuasion

Education

High school diploma orAssociate degree outside human services

Job description

Job Details: Job Location: Cabarrus Center - Concord, NC, Salary Range: Undisclosed, Company Mission/ statement:

Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.

Comprehensive Benefits Package:

• Medical, Dental and Vision Insurance
• Health Spending Account
• Company-Paid Life Insurance
• Short Term Disability
• 401(k)
• Paid Holidays
• Paid Vacation and Sick Leave
• Employee Assistant Program
• Referral Bonus Opportunities
• Extensive Internal Training Program

Pay Scale:

Extender: $16-$18/hr.

Summary:

Under direct and indirect supervision, provides outreach to engage identified clients into Tailored Care Management (TCM) services.

Essential Duties and Responsibilities:

• Performs outreach to identified clients to educate and engage them in Tailored Care Management (TCM) Services.
• Keys in important client data to schedule appointments. Successfully link clients to center care management staff to begin care management assessment.
• May file, release and copy protected healthcare information. Answers phone calls, transfers to the appropriate parties, is courteous to the public.
• All other duties as assigned by supervisor.

The responsibilities of the Care Management Engagement Specialist include but are not limited to, the following:

Care Management Outreach/Engagement

• Performs outreach to identified clients to successfully engage them in Tailored Care Management (TCM)
• Utilize various communication methods to engage clients including phone, tele-health, patient portal, letters, etc.
• Provide education to clients on benefits of TCM
• Gather and key in important client data to schedule follow up appointments.
• Successfully link clients to center care management staff to begin care management assessment.
• Ensures all engagement activities are appropriately documented in Care Management dashboard
• Provide administrative support to centers as needed. May answer phone calls, transfer to appropriate parties, is courteous to public. May file, release, and copy protected healthcare information.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Highly motivated and resilient professional
• Demonstrated leadership and supervisory experience
• Some knowledge of or willing to learn clinical practice models
• Demonstrated ability to understand economic, business and operational factors
• Strong critical-thinking/problem-solving skills
• Proven conflict management/resolution skills
• High professional ethics and standards
• Strong team player and team building skills; ability to collaborate with all levels and areas
• Strong presentation skills
• Ability to effectively and positively influence and persuade

Education and/or Experience:

Extender Level- high school diploma or associate diploma outside of human services with experience working with adults or children with mental health or substance use disorder needs. – or lived experience.

Lived Experience is defined as one of the following:

• An individual with an Intellectual or Developmental Disability (IDD) or a Traumatic Brain Injury (TBI) who has direct personal experience and demonstrated knowledge of navigating the NC Medicaid system; or
• An individual with lived experience of a Behavioral Health (BH) condition who is also a Certified Peer Support Specialist; or
• A parent or guardian of a person with an IDD, TBI, or BH condition who has at least two years of direct experience providing care and navigating the NC Medicaid system on behalf of that individual.