Impactful Office Assistant: Claims & Public Support

State of Michigan; Sterling Heights (MI); Presencial; USD 30 000 - 40 000; Tempo integral

Resumo da oferta

The Michigan State Lottery is seeking a dependable General Office Assistant to support inquiries from claimants, retailers and the public by phone or in person. You will explain policies and procedures, assist with ticket claims and payments, and perform general office tasks as needed.

The role requires a high school diploma and may involve interacting with Lottery staff, retailers, and customers in a fast-paced environment.

Qualificações

• Educational level typically acquired through completion of high school.
• No specific type or amount of experience is required.
• One year of administrative support experience.
• Two years of administrative support experience, including one year equivalent to the intermediate level.

Responsabilidades

• Provides assistance and instruction to claimants, retailers, Lottery Sales Representatives and the general public by phone or in person on policies, games, procedures and information.
• Processes lottery ticket claims and accepts payments from Lottery retailers.
• Performs general office tasks as directed.

Conhecimentos

Administrative support

Customer service

Phone etiquette

Formação académica

High school diploma

Ferramentas

MS Office

Microsoft Excel

Descrição da oferta de emprego

The Michigan State Lottery is seeking a dependable General Office Assistant to support inquiries from claimants, retailers and the public by phone or in person. You will explain policies and procedures, assist with ticket claims and payments, and perform general office tasks as needed.

The role requires a high school diploma and may involve interacting with Lottery staff, retailers, and customers in a fast-paced environment.