General Office Assistant 5-E7 - Region 8 Claim Center

State of Michigan; Sterling Heights (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

The Michigan State Lottery is seeking a dependable General Office Assistant to support inquiries from claimants, retailers and the public by phone or in person. You will explain policies and procedures, assist with ticket claims and payments, and perform general office tasks as needed.

The role requires a high school diploma and may involve interacting with Lottery staff, retailers, and customers in a fast-paced environment.

Qualifications

• Educational level typically acquired through completion of high school.
• No specific type or amount of experience is required.
• One year of administrative support experience.
• Two years of administrative support experience, including one year equivalent to the intermediate level.

Responsibilities

• Provides assistance and instruction to claimants, retailers, Lottery Sales Representatives and the general public by phone or in person on policies, games, procedures and information.
• Processes lottery ticket claims and accepts payments from Lottery retailers.
• Performs general office tasks as directed.

Skills

Administrative support

Customer service

Phone etiquette

Education

High school diploma

Tools

MS Office

Microsoft Excel

Job description

Education

Educational level typically acquired through completion of high school.

Experience

General Office Assistant 5

No specific type or amount of experience is required.

General Office Assistant 6

One year of administrative support experience.

General Office Assistant E7

Two years of administrative support experience, including one year equivalent to the intermediate level.

The Michigan State Lottery is looking for a dependable, honest, motivated, and hardworking individual with a positive attitude and strong ethical standards to join our team!

The Michigan State Lottery was established under the authority of Public Act 239 of 1972 to generate funds to support Michigan’s public-school system and generates revenue through the sale of Lottery tickets at retail locations and over the internet. Profits from lottery revenue are used to supplement state education programs.

This position provides assistance and instruction to claimants, retailers, Lottery Sales Representatives and the general public through the telephone or in-person contacts, on policies, games, procedures and miscellaneous information, processes lottery ticket claims, accepts payments from Lottery retailers, and performs general office tasks as directed.

The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

The Michigan State Lottery is proud to be a Michigan Veteran's Affairs Agency Gold Level Veteran Friendly Employer.

To be considered for this position, you must submit to the following initial background check requirement(s). In accordance with Civil Service Regulation 2.07, you may be sanctioned from applying to positions with the State of Michigan, permanently or up to (3) three years, should you fail to pass/submit to the pre-employment drug test. Under Civil Service Regulation 3.06, you may be sanctioned from applying to positions with the State of Michigan, if you make any false statements or omissions of a material fact during the selection process. Civil Service Rule 2-7 requires that all persons who are not currently state employees submit to and pass a pre-employment drug test. This urine sample test must be administered within 24 hours, or your offer may be rescinded. An applicant must remain at the testing site until the testing process is completed and permitted up to 3 hours to provide a sufficient specimen. It is considered a refusal to test if an applicant fails to provide a sufficient amount of urine for a drug test within the allowed time. Positions within the Bureau of State Lottery will require a criminal history background check.