General Office Assistant 5-E7 - Region 7 Claim Center

State of Michigan; Livonia (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

The Michigan State Lottery is seeking a dependable General Office Assistant to join our team in Livonia, MI. The role provides assistance to claimants, retailers, Lottery Sales Representatives and the public by phone or in person, explaining policies, games, and procedures.

Responsibilities include processing lottery ticket claims, accepting payments from Lottery retailers, and performing general office tasks as directed.

Qualifications

• Educational level typically acquired through completion of high school.
• General Office Assistant 5: No specific type or amount of experience is required.
• General Office Assistant 6: One year of administrative support experience.
• General Office Assistant E7: Two years of administrative support experience, including one year equivalent to the intermediate level.

Responsibilities

• Provides assistance and instruction to claimants, retailers, Lottery Sales Representatives and the general public through telephone or in-person contacts, regarding policies, games, procedures and information.
• Processes lottery ticket claims, accepts payments from Lottery retailers, and performs general office tasks as directed.

Education

High school diploma

Job description

The Michigan State Lottery is looking for a dependable, honest, motivated, and hardworking individual with a positive attitude and strong ethical standards to join our team!

The Michigan State Lottery was established under the authority of Public Act 239 of 1972 to generate funds to support Michigan’s public-school system and generates revenue through the sale of Lottery tickets at retail locations and over the internet. Profits from lottery revenue are used to supplement state education programs.

This position provides assistance and instruction to claimants, retailers, Lottery Sales Representatives and the general public through the telephone or in-person contacts, regarding policies, games, procedures and miscellaneous information. This position processes lottery ticket claims, accepts payments from Lottery retailers, and performs general office tasks as directed.

View the job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/G/GeneralOfficeAssistant.pdf

The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

The Michigan State Lottery is proud to be a Michigan Veteran's Affairs Agency Gold Level Veteran Friendly Employer.

Education

Educational level typically acquired through completion of high school.

Experience

• General Office Assistant 5: No specific type or amount of experience is required.
• General Office Assistant 6: One year of administrative support experience.
• General Office Assistant E7: Two years of administrative support experience, including one year equivalent to the intermediate level.

To be considered for this position, you must submit to the following initial background check requirement(s). In accordance with Civil Service Regulation 2.07, you may be sanctioned from applying to positions with the State of Michigan, permanently or up to (3) three years, should you fail to pass/submit to the pre-employment drug test. Under Civil Service Regulation 3.06, you may be sanctioned from applying to positions with the State of Michigan, if you make any false statements or omissions of a material fact during the selection process. Civil Service Rule 2-7 requires that all persons who are not currently state employees submit to and pass a pre-employment drug test. This urine sample test must be administered within 24 hours, or your offer may be rescinded. An applicant must remain at the testing site until the testing process is completed and permitted up to 3 hours to provide a sufficient specimen. It is considered a refusal to test if an applicant fails to provide a sufficient amount of urine for a drug test within the allowed time. Positions within the Bureau of State Lottery will require a criminal history background check.