Administrative Assistant – Lottery Claims & Support

State of Michigan; Livonia (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

The Michigan State Lottery is seeking a dependable General Office Assistant to join our team in Livonia, MI. The role provides assistance to claimants, retailers, Lottery Sales Representatives and the public by phone or in person, explaining policies, games, and procedures.

Responsibilities include processing lottery ticket claims, accepting payments from Lottery retailers, and performing general office tasks as directed.

Qualifications

• Educational level typically acquired through completion of high school.
• General Office Assistant 5: No specific type or amount of experience is required.
• General Office Assistant 6: One year of administrative support experience.
• General Office Assistant E7: Two years of administrative support experience, including one year equivalent to the intermediate level.

Responsibilities

• Provides assistance and instruction to claimants, retailers, Lottery Sales Representatives and the general public through telephone or in-person contacts, regarding policies, games, procedures and information.
• Processes lottery ticket claims, accepts payments from Lottery retailers, and performs general office tasks as directed.

Education

High school diploma

Job description

The Michigan State Lottery is seeking a dependable General Office Assistant to join our team in Livonia, MI. The role provides assistance to claimants, retailers, Lottery Sales Representatives and the public by phone or in person, explaining policies, games, and procedures.

Responsibilities include processing lottery ticket claims, accepting payments from Lottery retailers, and performing general office tasks as directed.