Remote Windows Help Desk Technician

GrabJobs; Gaithersburg (MD); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

3 weeks PTO

10 holidays

6% 401k match

Health care plan

Job summary

Prominent Edge in Gaithersburg, MD is seeking an Information Help Desk/Windows Support specialist to assist customers in-person and remotely and to document requests for teammates. You will map issues to solutions using knowledge bases and apply basic networking concepts to resolve incidents.

The ideal candidate has an associate degree or 60 credits in CS/IS or one year of Tier II Desktop Support for large enterprises, plus ITIL, Dell hardware, and CompTIA A-related skills. U.S.

Qualifications

• Supports customers in-person and remotely.
• Writes step-by-step guides for others to read.
• Maps issues to solutions using knowledge bases.
• Applies basic network concepts to resolve issues.
• Follows standard operating procedures and known fixes.
• Requires an associate degree or 60 credits in CS/IS or 1 year of Tier II Desktop Support in an Enterprise environment (250+ users).

Responsibilities

• Assist customers in-person and remotely.
• Document requests and create guides for colleagues.
• Use knowledge bases to diagnose and resolve issues.
• Apply basic networking to fix problems.
• Follow SOPs and documented solutions.

Skills

In-person and remote support

Documentation writing

Knowledge base usage

Basic network concepts

SOPs/known solutions

Tier II Desktop Support (enterprise)

Education

Associate degree / 60 credits CS/IS

Job description

Prominent Edge in Gaithersburg, MD is seeking an Information Help Desk/Windows Support specialist to assist customers in-person and remotely and to document requests for teammates. You will map issues to solutions using knowledge bases and apply basic networking concepts to resolve incidents.

The ideal candidate has an associate degree or 60 credits in CS/IS or one year of Tier II Desktop Support for large enterprises, plus ITIL, Dell hardware, and CompTIA A-related skills. U.S.