Impactful Member Service Teller (Temporary)

Habitat For Humanity Of Durham; Durham (NC); On-site; USD 26,000 - 37,000; Part time

Job summary

Self-Help is seeking a temporary Member Service Representative/Teller to join our Durham team. The role involves opening and maintaining member accounts, processing deposits and transfers, and promoting credit union products.

Excellent customer service, bilingual ability, and cash handling experience are preferred. Responsibilities include handling cash, balancing drawers, addressing member inquiries, and supporting branch growth.

Qualifications

• High School graduate or equivalent.
• Bilingual in English/Spanish highly preferred but not required.
• Minimum one year experience in financial institution or other customer service industry preferred.
• Prior cash handling and customer service responsibilities preferred.
• Preference for teamwork and collaboration.
• Strong commitment to mission and excellent customer service.
• Demonstrated ability to communicate effectively – both verbally and in writing.
• Ability to operate credit union systems and proprietary software including New Solutions, Excel, Word, and Outlook.
• Ability to work flexible hours including evenings and weekends.
• May travel to cover other Branches.
• Keen attention to detail, ability to organize and prioritize work.
• Analytical and problem-solving skills.
• Good data entry skills.

Responsibilities

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, payrolls, and transfers.
• Disburse cash and check withdrawals.
• Complete member transactions accurately and timely within prescribed limits and guidelines.
• Open new membership accounts and assess for accuracy and compliance.
• Research and address member inquiries about credit union services and accounts.
• Perform account maintenance as authorized.
• Promote credit union products and services.
• Refer loan products to the consumer and mortgage loan departments; perform outbound calls as needed.
• Meet individual and branch growth goals; identify solutions to support member needs.
• Observe security/internal controls and protect against fraudulent activity.
• Serve as back up to MSR II responsibilities when needed.
• Open/close and balance cash drawer daily; post night/ATM/mail deposits.
• Adhere to Bank Secrecy Act and AML rules; balance within time frames.
• Participate in branch outreach and business development.
• May assist with translations if needed; perform other duties as assigned.

Education

High School diploma or equivalent

Tools

New Solutions

Microsoft Excel

Microsoft Word

Outlook

Job description

Self-Help is seeking a temporary Member Service Representative/Teller to join our Durham team. The role involves opening and maintaining member accounts, processing deposits and transfers, and promoting credit union products.

Excellent customer service, bilingual ability, and cash handling experience are preferred. Responsibilities include handling cash, balancing drawers, addressing member inquiries, and supporting branch growth.