Impactful Library Services Aide - Part-Time

Southwest Public Libraries; Columbus (OH); On-site; USD 21,000 - 26,000; Part time

Job summary

Southwest Public Libraries is seeking a Part-time Temporary Public Services Assistant for Westland Area Library in Columbus, OH. The role schedules 20 hours per week for a nine-month term, delivering high-quality customer service and assisting patrons with library resources.

Responsibilities include guiding users, instructional support, interlibrary loan handling, shelving assistance, and technology help while maintaining confidentiality and professional conduct at all times.

Qualifications

• Experience with Microsoft Office and Google applications.
• Ability to learn and use library-related technology.
• Excellent verbal and written communication skills.
• Ability to work independently in a high-interruption environment.
• Ability to alphabetically/numerically sort and organize materials.
• Commitment to cultural humility in serving diverse populations.
• Desire to uphold library standards and the library’s mission and plan.

Responsibilities

• Proactively provides customer service to patrons in person, by telephone and by e-mail.
• Guides users in print and electronic resources, including databases and the online catalog.
• Promotes the effective use of information resources through instruction.
• Carries out interlibrary loan process, maintaining necessary records and communication.
• Assists with shelving and processing library materials.
• Recommends materials based on patrons’ interests using available tools.
• Troubleshoots minor computer problems with patrons.
• Assists patrons with e-content and library apps.
• Interacts with patrons in a professional, courteous, and tactful manner.
• Maintains confidentiality and uses appropriate judgement in handling information and records.
• Assists patrons of all ages with a complete range of library services.
• Performs other duties as assigned.

Skills

Microsoft Office

Google apps

Verbal communication

Written communication

Independent work

Sorting library materials

Cultural humility

Library standards

Job description

Southwest Public Libraries is seeking a Part-time Temporary Public Services Assistant for Westland Area Library in Columbus, OH. The role schedules 20 hours per week for a nine-month term, delivering high-quality customer service and assisting patrons with library resources.

Responsibilities include guiding users, instructional support, interlibrary loan handling, shelving assistance, and technology help while maintaining confidentiality and professional conduct at all times.