Part-Time Library Customer Service Associate II

Mid-Continent Public Library; Edgerton (WI); Presencial; USD 17 000 - 21 000; Tempo parcial

Resumo da oferta

Mid-Continent Public Library is seeking a Part-Time Customer Service Associate II to join our Edgerton branch. You will be the first point of contact for patrons, assisting with information, circulation, and basic tech support while delivering friendly, helpful service.

We value teamwork, reliability, and flexibility in shifts, including some Saturdays and occasional coverage at nearby branches. You will help maintain a welcoming environment and support a wide range of library services.

Qualificações

• Customer Service experience preferred.
• High School Diploma/HiSet/GED Completion Required.
• Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
• Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.

Responsabilidades

• Provides Customer Service in person and over the phone
• Acts as a guide for customers in use of the library and its resources
• Demonstrates use of technology and digital services to customers
• Recommends materials to customers based on interests, needs and availability
• Assists customers with library card accounts, including the receiving and recording of payment
• Delivers materials outdoors to customers who request curbside delivery
• Contributes to the maintenance of the library collection
• Processes library materials for customer access
• Shelves library materials correctly and efficiently
• Straightens and shifts library materials to ensure adequate space and a neat appearance
• Ensures the library and its grounds are clean and orderly
• Basic custodial duties as needed, including shoveling snow
• Manages reports, order supplies, coordinates inventory, assists in organization of magazines and other processes
• Acts as a liaison to Library’s Headquarter departments

Conhecimentos

Customer service

Communication

Teamwork

Formação académica

High School Diploma/HiSet/GED Completion

Descrição da oferta de emprego

Mid-Continent Public Library is seeking a Part-Time Customer Service Associate II to join our Edgerton branch. You will be the first point of contact for patrons, assisting with information, circulation, and basic tech support while delivering friendly, helpful service.

We value teamwork, reliability, and flexibility in shifts, including some Saturdays and occasional coverage at nearby branches. You will help maintain a welcoming environment and support a wide range of library services.