Part-time Temporary Public Services Assistant - Westland Area Library

Southwest Public Libraries; Columbus (OH); On-site; USD 21,000 - 26,000; Part time

Job summary

Southwest Public Libraries is seeking a Part-time Temporary Public Services Assistant for Westland Area Library in Columbus, OH. The role schedules 20 hours per week for a nine-month term, delivering high-quality customer service and assisting patrons with library resources.

Responsibilities include guiding users, instructional support, interlibrary loan handling, shelving assistance, and technology help while maintaining confidentiality and professional conduct at all times.

Qualifications

• Experience with Microsoft Office and Google applications.
• Ability to learn and use library-related technology.
• Excellent verbal and written communication skills.
• Ability to work independently in a high-interruption environment.
• Ability to alphabetically/numerically sort and organize materials.
• Commitment to cultural humility in serving diverse populations.
• Desire to uphold library standards and the library’s mission and plan.

Responsibilities

• Proactively provides customer service to patrons in person, by telephone and by e-mail.
• Guides users in print and electronic resources, including databases and the online catalog.
• Promotes the effective use of information resources through instruction.
• Carries out interlibrary loan process, maintaining necessary records and communication.
• Assists with shelving and processing library materials.
• Recommends materials based on patrons’ interests using available tools.
• Troubleshoots minor computer problems with patrons.
• Assists patrons with e-content and library apps.
• Interacts with patrons in a professional, courteous, and tactful manner.
• Maintains confidentiality and uses appropriate judgement in handling information and records.
• Assists patrons of all ages with a complete range of library services.
• Performs other duties as assigned.

Skills

Microsoft Office

Google apps

Verbal communication

Written communication

Independent work

Sorting library materials

Cultural humility

Library standards

Job description

Part-time Temporary Public Services Assistant - Westland Area Library

The Temporary Public Services Assistant is scheduled 20 hours a week, based on library needs for a nine-month duration. The successful candidate will be an enthusiastic, self-motivated, adaptive individual who communicates well with team members and patrons. The Temporary Public Services Assistant provides consistent, high quality customer service across all public service desks.

• Proactively provides customer service to patrons in person, by telephone and by e-mail
• Guides users in the use of print and electronic resources including online databases, websites, downloadable materials and the use of the online catalog
• Promotes the effective use of information resources through instruction
• Carries out interlibrary loan process, maintaining necessary records and communication
• Ability to assist with shelving and processing materials
• Recommends materials based on patrons’ interests using available tools and resources
• Troubleshoots minor computer problems with patrons
• Assists patrons with e-content and library related apps
• Interacts with patrons in a professional, courteous, and tactful manner
• Maintains confidentiality and uses appropriate judgement in handling information and records
• Assists patrons of all ages and backgrounds with a complete range of library services
• Performs other duties as assigned

Physical Demands:

• Ability to remain stationary for long periods of time at service desks
• Ability to move about inside the library between service points to access equipment, shelves, materials, etc.
• Ability to push carts and lift materials and equipment weighing up to 30 lbs.
• Regularly positions self to reach upper and lower shelves while handling items weighing up to 10 lbs.
• Regularly reads text on paper, from a screen, and from items sitting on shelves
• Ability to follow oral and/or written instructions
• Ability to complete repetitive tasks

Minimum Qualifications:

• Experience with Microsoft Office suite and Google applications
• Ability to learn and use the library related technology
• Excellent verbal and written communication skills
• Ability to work independently in an environment subject to continuous interruptions
• Ability to alpha-numerically sort and organize library materials
• Commitment to cultural humility in serving diverse populations
• Desire to uphold library professional standards and the library’s mission and strategic plan

Grove City Library

3959 Broadway
Grove City, OH 43123
(614)-875-6716

Hours

Monday

10:00 AM - 6:00 PM

Tuesday

12:00 PM - 8:00 PM

10:00 AM - 6:00 PM

Thursday

10:00 AM - 6:00 PM

Friday

10:00 AM - 4:00 PM

Saturday

10:00 AM - 4:00 PM

Sunday

Closed

We are currently closed.

Westland Area Library

4740 West Broad Street
Columbus, OH 43228
(614)-878-1301