Impactful Intake & Outreach Coordinator

The Salvation Army ARC Anaheim; Anaheim (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Career growth

Paid time off

Medical/Dental/Vision

Wellness incentives

Retirement plan

Pre-paid legal

AFLAC

Pet insurance

EAP

Employee discounts

Job summary

The Salvation Army ARC Anaheim is seeking an Intake Coordinator to support the Adult Rehabilitation Program. You will conduct screening interviews at the center or with community agencies and determine program eligibility or referrals.

You will process admitted beneficiaries, maintain case records in ARC software, obtain signatures, and coordinate clothing and dorm assignments with staff. The role requires strong organizational and customer service skills.

Qualifications

• BA in a Social Service field preferred.
• Two years of verifiable professional related experience required.
• High School graduate or equivalent (GED) required.
• Possession of a valid Driver's License with acceptable driving record required.
• Knowledge of Microsoft Office programs (MS Word, Excel, Access).
• Excellent organizational skills with attention to detail.
• Professional judgment and integrity in handling confidential information.
• Effective written and verbal communication skills.
• Strong customer service skills with diverse populations.

Responsibilities

• Conduct screening interviews at the center or with community agencies; determine program eligibility or referral.
• Refer ineligible applicants to other community agencies and institutions.
• Process admitted beneficiaries via program orientation; explain rules and regulations.
• Obtain signatures on all formal agreements; ensure intake understands key points.
• Initiate case record folders; data entry in ARC software (BITS); make ID cards.
• Dispense clothing requisitions; inventory belongings; arrange dormitory assignments with Counselor/Chaplain.
• Maintain contact with referrals; perform at least 4 hours weekly outreach using ARC vehicle.
• Attend inter-agency meetings and conferences as needed.
• Prepare reports or statistical information for Administrator.
• Maintain confidentiality of all records (CFR 42 & HIPAA).
• Crosstrain to cover Program Aide tasks.
• Other duties as assigned by Administrator for Program.

Skills

Customer service

Communication skills

Organizational skills

Professional judgment

Education

BA in Social Service field

High School diploma or GED

Driver's License

Tools

Microsoft Office

MS Word

Excel

Access

Job description

The Salvation Army ARC Anaheim is seeking an Intake Coordinator to support the Adult Rehabilitation Program. You will conduct screening interviews at the center or with community agencies and determine program eligibility or referrals.

You will process admitted beneficiaries, maintain case records in ARC software, obtain signatures, and coordinate clothing and dorm assignments with staff. The role requires strong organizational and customer service skills.