Impactful Insurance Contact Center Pro

Markel Corporation; United States; Hybrid; USD 23,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

AD&D insurance

401(k) with match

Employee Stock Purchase Plan

Paid time off

Corporate holidays

Floating holidays

Parental leave

Job summary

Markel Corporation seeks a Contact Center Specialist Level 1 to provide excellent customer service while handling inbound borrower calls and outbound insurance verifications with agencies and insurers. The role emphasizes accuracy, courtesy, and problem-solving on every interaction.

This full-time position requires US work authorization. Schedule is Monday–Friday, 12pm–9pm, and the compensation includes a base salary of $16.50–$29.95 per hour with comprehensive benefits and opportunities within

Qualifications

• Strong customer service orientation with active listening skills and a high attention to detail.
• Professional verbal and written skills.
• Ability to solve routine problems using established procedures.
• Ability to type a minimum of 25WPM.
• Intermediate computer skills.

Responsibilities

• Quickly analyze account history on a proprietary computer system and provide accurate information to assist in one-call resolution
• Perform insurance verifications via outbound calls and the internet
• Meet individual and team performance standards while maintaining good attendance and dependability
• Show courtesy and professionalism on all calls to ensure a positive customer experience

Skills

Excellent customer service

Active listening

Verbal communication

Written communication

Typing 25 WPM

Intermediate computer skills

Education

High school diploma or equivalent

Job description

Markel Corporation seeks a Contact Center Specialist Level 1 to provide excellent customer service while handling inbound borrower calls and outbound insurance verifications with agencies and insurers. The role emphasizes accuracy, courtesy, and problem-solving on every interaction.

This full-time position requires US work authorization. Schedule is Monday–Friday, 12pm–9pm, and the compensation includes a base salary of $16.50–$29.95 per hour with comprehensive benefits and opportunities within