Insurance Verifications & Call Center Specialist

Markel; Bedford (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Markel is seeking a Contact Center Specialist Level 1 to deliver excellent customer service by handling inbound calls from borrowers and financial institutions and outbound calls to insurance companies to verify information. The role supports our customers with timely, accurate responses and a positive experience.

The position runs Mon–Fri, 12pm–9pm CST, and requires high standards of communication, problem solving, and dependable attendance in a dynamic insurance environment.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service experience.
• Prior experience with auto insurance or collateral protection insurance a plus.

Responsibilities

• Quickly analyze account history on a proprietary computer system and provide accurate information to assist in one-call resolution.
• Perform insurance verifications via outbound calls and the internet.
• Meet individual and team performance standards while maintaining good attendance and dependability.
• Show courtesy and professionalism on all calls to ensure a positive customer experience.

Skills

Customer service orientation

Active listening

Verbal and written communication

Problem solving

Typing 25 WPM

Basic computer skills

Education

High school diploma or equivalent

Job description

Markel is seeking a Contact Center Specialist Level 1 to deliver excellent customer service by handling inbound calls from borrowers and financial institutions and outbound calls to insurance companies to verify information. The role supports our customers with timely, accurate responses and a positive experience.

The position runs Mon–Fri, 12pm–9pm CST, and requires high standards of communication, problem solving, and dependable attendance in a dynamic insurance environment.