Impactful Contact Center Specialist - Inbound Calls

Markel Corporation; Bedford (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Markel Corporation is seeking a Contact Center Specialist Level 1 in Texas to deliver excellent customer service. You will respond to inbound calls from borrowers and financial institutions and perform outbound verifications to insurance companies and agencies.

The role operates Monday–Friday 12p–9p, requires a high school diploma and at least one year of customer service experience, with strong communication and a minimum 25 WPM typing.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service experience.
• Experience with auto insurance or collateral protection is a plus.

Responsibilities

• Quickly analyze account history on a proprietary system and provide information for one-call resolution.
• Perform insurance verifications via outbound calls and online resources.
• Meet individual and team performance standards with good attendance and dependability.
• Maintain courtesy and professionalism on all calls to ensure a positive customer experience.

Skills

Customer service

Active listening

Verbal communication

Written communication

Problem solving

Typing 25 WPM

Computer skills

Education

High school diploma or equivalent

Job description

Markel Corporation is seeking a Contact Center Specialist Level 1 in Texas to deliver excellent customer service. You will respond to inbound calls from borrowers and financial institutions and perform outbound verifications to insurance companies and agencies.

The role operates Monday–Friday 12p–9p, requires a high school diploma and at least one year of customer service experience, with strong communication and a minimum 25 WPM typing.