Contact Center Insurance Verifications Specialist

Markel; Virginia; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health/dental/vision insurance

401(k) with employer match

PTO and holidays

Employee Stock Purchase Plan

Job summary

Markel Group, a Fortune 500 insurance and investment company, is seeking a Contact Center Specialist Level 1 to deliver excellent customer service. You will handle inbound borrower and financial-institution calls and outbound insurer calls to verify information, contributing to efficient one-call resolutions.

The role requires strong communication, detail orientation, and basic computer skills, with a Monday–Friday 12p-9p schedule.

Qualifications

• Strong customer service orientation with active listening and high attention to detail.
• Professional verbal and written skills.
• Ability to solve routine problems using established procedures.
• Ability to type a minimum of 25 WPM.
• Intermediate computer skills.

Responsibilities

• Analyze account history quickly on a proprietary system and provide accurate info for one-call resolution.
• Perform insurance verifications via outbound calls and the internet.
• Meet individual and team performance standards while maintaining attendance.
• Show courtesy and professionalism on all calls to ensure a positive customer experience.

Skills

Customer service orientation

Active listening

Verbal skills

Written skills

Typing 25 WPM

Intermediate computer skills

Problem solving

Education

High school diploma or equivalent

Tools

CRM system

Job description

Markel Group, a Fortune 500 insurance and investment company, is seeking a Contact Center Specialist Level 1 to deliver excellent customer service. You will handle inbound borrower and financial-institution calls and outbound insurer calls to verify information, contributing to efficient one-call resolutions.

The role requires strong communication, detail orientation, and basic computer skills, with a Monday–Friday 12p-9p schedule.