Impactful Housing Eligibility Specialist - HCV (Milwaukee)

System One, Inc.; Wauwatosa (WI); On-site; USD 26,000 - 34,000; Full time

Job summary

System One, Inc. is seeking a Housing Specialist in Milwaukee, WI to support low-income families in obtaining and maintaining affordable housing through the HCV Program. The role ensures HUD compliance and excellent service to participants and landlords.

You will conduct eligibility reviews, assist clients through intake and moves, maintain accurate records, and communicate policy details to landlords and partners while upholding SEMAP and program standards.

Qualifications

• Associate degree preferred (Business, Social Work, or Public Administration ideal).
• 3–5 years of experience in housing programs, social services, or related fields.
• Strong customer service and communication skills; ability to handle a high-volume workload.
• Proficient with Microsoft Office and housing program software systems.
• Knowledge of HUD regulations and HCV program requirements strongly preferred.
• Bilingual skills a plus.

Responsibilities

• Conduct annual and interim eligibility reviews, rent calculations, and recertifications for HCV participants.
• Explain program requirements and assist clients through intake, eligibility, and move processes.
• Maintain accurate client records and ensure timely updates in agency databases.
• Communicate effectively with landlords, tenants, and community partners regarding housing policies and program guidelines.
• Review documentation to verify income, household composition, and continued program eligibility.
• Ensure adherence to HUD regulations, Fair Housing laws, and agency policies.
• Support achievement of performance goals (SEMAP and contractual standards).

Skills

Customer service

Communication skills

Bilingual

Microsoft Office

Housing program software

High-volume workload

Education

Associate degree preferred

Tools

Microsoft Office Suite

Housing program software

Job description

System One, Inc. is seeking a Housing Specialist in Milwaukee, WI to support low-income families in obtaining and maintaining affordable housing through the HCV Program. The role ensures HUD compliance and excellent service to participants and landlords.

You will conduct eligibility reviews, assist clients through intake and moves, maintain accurate records, and communicate policy details to landlords and partners while upholding SEMAP and program standards.