Housing Access Specialist

TRAVAUX; Milwaukee (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

TRAVAUX in Milwaukee, WI is seeking a Housing Aid Specialist to manage waiting lists, review eligibility, and support applicants and staff in housing programs. You will collect and review credit checks and confidential documents, explain eligibility requirements, prepare rejection or approval letters, testify at hearings, and coordinate processing meetings.

A high school diploma or GED is required, with 1–4 years related housing program experience; strong customer service, attention to detail,

Qualifications

• High School Diploma or GED required.
• 1–4 years related housing program experience.
• Knowledge of eligibility rules, waiting lists, and recordkeeping practices.

Responsibilities

• Manage waiting lists for housing programs to ensure proper service delivery.
• Collect and review credit checks, background documents, and other confidential files.
• Explain eligibility requirements to applicants and assist with resolving issues.
• Review applications for housing services and make recommendations on approvals/denials.
• Provide testimony at hearings regarding reasons for rejecting applications.
• Schedule processing meetings to verify applicant information and coordinate corrections with staff.
• Prepare program rejection letters and hearing files following policies and procedures.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Education

High School Diploma or GED

Job description

TRAVAUX in Milwaukee, WI is seeking a Housing Aid Specialist to manage waiting lists, review eligibility, and support applicants and staff in housing programs. You will collect and review credit checks and confidential documents, explain eligibility requirements, prepare rejection or approval letters, testify at hearings, and coordinate processing meetings.

A high school diploma or GED is required, with 1–4 years related housing program experience; strong customer service, attention to detail,