Impactful Housing Access Navigator — In‑Person, Seattle

Plymouth-Housing-Group; Seattle (WA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

403(b)

Employee Assistance Program

Subsidized ORCA pass

Job summary

Plymouth Housing in Seattle, WA seeks a Housing Access Navigator to assist applicants across Plymouth's affordable housing portfolio. The role manages intake, eligibility screening, documentation, move‑in coordination, and communication with applicants, partner agencies, and internal teams.

Candidates should have a High School Diploma, some college or related experience; 1+ year in admin; experience with homelessness, mental illness, or chemical dependency; bilingual candidates encouraged.

Qualifications

• High School Diploma, GED, or equivalent combination of relevant work experience.
• Some college or experience in a housing or human services organization preferred.
• 1+ year of administrative or general office experience involving accurate data entry, detailed record keeping, and confidentiality.
• Experience working with people experiencing homelessness, mental illness, or chemical dependency in social services or housing environments. Customer service experience is also preferred.
• Bilingual candidates strongly encouraged to apply.

Responsibilities

• Assist applicants in completing housing and subsidy applications, including Low-Income Housing Tax Credit paperwork.
• Conduct intake interviews onsite and through outreach in shelters, hospitals, jails, and street locations.
• Screen applicants for eligibility, communicate decisions, and guide applicants through denial or appeal processes.
• Obtain and verify required documentation, including income and homelessness verification.
• Track pending applications, move‑in coordination, and accommodation requests.
• Provide referrals to community services and maintain updated resource materials.
• Coordinate applicant referrals with external agencies and service providers.
• Prepare and present information for appeals when applicants submit requests following initial denials.
• Respond promptly to applicant and partner agency inquiries via phone, email, and in person.
• Build effective relationships with applicants, residents, social service agencies, and internal teams.
• Use approved de‑escalation techniques when interacting with distressed or upset applicants or residents.
• Maintain accurate records of all applicant interactions and eligibility documentation in the agency database.
• Support daily office operations including walk‑in assistance, filing, copying, and processing mail.
• Ensure compliance with funding source requirements (e.g., HUD, City, State, LIHTC) and assist the Compliance Department as needed.

Skills

Communication

Microsoft Office

Data entry

Record keeping

Confidentiality

De‑escalation

Education

High School Diploma

Some college

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Database navigation

Job description

Plymouth Housing in Seattle, WA seeks a Housing Access Navigator to assist applicants across Plymouth's affordable housing portfolio. The role manages intake, eligibility screening, documentation, move‑in coordination, and communication with applicants, partner agencies, and internal teams.

Candidates should have a High School Diploma, some college or related experience; 1+ year in admin; experience with homelessness, mental illness, or chemical dependency; bilingual candidates encouraged.