Help Desk Specialist II - TS/SCI/Poly & SAP Experience

General Dynamics Information Technology (GDIT); Washington (District of Columbia); On-site; USD 79,000 - 106,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility and career growth

Paid education and certifications

Job summary

General Dynamics Information Technology (GDIT) is hiring a Help Desk Specialist II to provide end-user IT support and resolve technical issues.

The role includes software installation, hardware setup, user provisioning in IDAM, and adherence to IT policies. A Bachelor’s or equivalent with SAP experience and TS/SCI clearance is required. GDIT offers competitive benefits and career growth opportunities.

Qualifications

• 5+ years of experience in information technology or a related field.
• SAP experience required.

Responsibilities

• Provide end-user support via phone, email, and ticketing systems.
• Install and support software and perform hardware configurations per standards.
• Set up and support new users in IDAM with multiple LDAP profiles.
• Install and configure computers, monitors, network gear, printers and related peripherals.
• Maintain and repair PCs/laptops and Windows applications across systems.

Skills

Computer literacy

IT

Peripheral devices

Troubleshooting

Education

Bachelor’s degree in Computer Science, IT

Associate’s degree + 2 years’ experience

Tools

SAP

Job description

General Dynamics Information Technology (GDIT) is hiring a Help Desk Specialist II to provide end-user IT support and resolve technical issues.

The role includes software installation, hardware setup, user provisioning in IDAM, and adherence to IT policies. A Bachelor’s or equivalent with SAP experience and TS/SCI clearance is required. GDIT offers competitive benefits and career growth opportunities.