Impactful Global Customs & Logistics Coordinator

Expeditors International; Charlotte, Northern (NC, KY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life and Long-Term Disability

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Training and Personnel Development

Job summary

Expeditors International in Charlotte, NC is seeking a Logistics Coordinator in Customs Brokerage to align customer transportation needs with compliant, timely freight movement. You will coordinate customs clearance, prepare documents, and service customers across a global network with strong attention to detail.

The role requires proactive communication with customers, providers, and authorities, and a focus on achieving KPIs while ensuring regulatory compliance and operational efficiency.

Qualifications

• Knowledge of customs brokerage, international transportation, freight forwarding, or global logistics operations.
• Understanding of import and export documentation requirements and regulatory compliance.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities with the capability to prioritize competing demands.
• High attention to detail and commitment to accuracy.
• Proficiency in Microsoft Excel and Word.

Responsibilities

• Receive, review, prepare, and process transportation, customs, and regulatory documentation, including house and master air waybills, commercial invoices, and customs entry documents.
• Prepare and submit customs entries while ensuring compliance with import/export regulations, customer requirements, and company procedures.
• Coordinate transportation orders, freight bookings, and shipment scheduling to ensure timely movement of freight.
• Monitor shipment status and customs clearances, proactively communicating updates and resolving issues with customers and service providers.
• Accurately enter, update, and maintain shipment and customs information in company operating systems.
• Dispatch freight in a timely manner to prevent disruptions within customers' supply chains.
• Communicate effectively with customers, vendors, airlines, trucking companies, customs authorities, and the global Expeditors network.
• Review and monitor operational reports to understand performance, identify opportunities for improvement, and support department objectives.
• Execute customer invoicing accurately according to customer SOPs, rate agreements, tariffs, and company procedures.
• Build and maintain strong relationships with customers, transportation providers, and other business partners.
• Ensure all activities comply with internal policies, government regulations, customs requirements, and customer-specific procedures.
• Meet or exceed established KPIs supporting departmental, branch, product, and company goals.
• Analyze challenges creatively, identify solutions, and take proactive action to resolve operational issues.
• Continuously seek process improvements and operational efficiencies within the department.
• Escalate issues, exceptions, and critical decisions to management according to established guidelines and procedures.

Skills

Customs brokerage knowledge

Documentation compliance

Customer service

Verbal and written communication

Organizational skills

Attention to detail

Tools

Excel

Word

Job description

Expeditors International in Charlotte, NC is seeking a Logistics Coordinator in Customs Brokerage to align customer transportation needs with compliant, timely freight movement. You will coordinate customs clearance, prepare documents, and service customers across a global network with strong attention to detail.

The role requires proactive communication with customers, providers, and authorities, and a focus on achieving KPIs while ensuring regulatory compliance and operational efficiency.