Impactful Fulfillment Operations Manager

Amazon; Fall River (MA); On-site; USD 135,000 - 162,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Parental leave

Job summary

Amazon is seeking an Operations Manager in Fall River, MA to lead a team of salaried and hourly associates, drive safety, quality and delivery performance, and optimize productivity through data-driven decisions.

You will mentor employees, manage cross-functional partners, and execute large-scale projects across first/middle/last mile workflows, with emphasis on customer satisfaction and continuous improvement.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Skills

Leadership

Lean process

Kaizen

Six Sigma

Problem solving

Analytical skills

Customer service skills

Communication skills

Interpersonal skills

Team management

Education

Bachelor's degree or equivalent

Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field

Job description

Amazon is seeking an Operations Manager in Fall River, MA to lead a team of salaried and hourly associates, drive safety, quality and delivery performance, and optimize productivity through data-driven decisions.

You will mentor employees, manage cross-functional partners, and execute large-scale projects across first/middle/last mile workflows, with emphasis on customer satisfaction and continuous improvement.