Fulfillment Operations Manager

Amazon; Massachusetts; On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon is seeking an Operations Manager for our World-wide Operations network in Massachusetts. You will lead a team of salaried and hourly colleagues, drive safety, productivity and delivery performance, and partner with support teams to meet business goals.

The role involves data-driven decisions and hands-on mentoring, with opportunities to work on large-scale site and regional initiatives. The position requires 3+ years in people management, a Bachelor's degree or equivalent, and flexibility

Qualifications

• 3+ years of employee and performance management experience
• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1+ years of performance metrics, process improvement or lean techniques experience
• Experience managing a team of 2+ salaried employees and 70+ indirect employees
• Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
• Demonstrated problem solving skills and analytical skills
• Excellent customer service skills, communication skills and interpersonal skills
• Track record of meeting or exceeding department performance goals
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

Skills

Employee management

Performance management

Team leadership

Lean techniques

Kaizen

Six Sigma

Problem solving

Analytical skills

Customer service

Education

Bachelor’s degree or equivalent

Master’s degree in Engineering/Operations/Supply Chain/Logistics

Job description

Amazon is seeking an Operations Manager for our World-wide Operations network in Massachusetts. You will lead a team of salaried and hourly colleagues, drive safety, productivity and delivery performance, and partner with support teams to meet business goals.

The role involves data-driven decisions and hands-on mentoring, with opportunities to work on large-scale site and regional initiatives. The position requires 3+ years in people management, a Bachelor's degree or equivalent, and flexibility