Data-Driven Operations Manager — Lead Teams & Fulfillment

Amazon; Northborough (MA); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Northborough, MA is seeking an Operations Manager to lead and develop a team of salaried and hourly staff. You will drive safety, quality, and productivity while delivering on-time customer promises.

The role emphasizes data-driven decisions, cross-functional collaboration, and scalable project leadership. You will mentor a diverse workforce, manage large-scale initiatives, and balance workloads with leaders from Safety, Engineering, HR, and Quality Assurance.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years Amazon experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Lead and mentor salaried and hourly workforce.
• Manage safety, quality, productivity, and customer delivery promises.
• Drive productivity plans through forecast reviews and load balancing.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, HR to meet objectives.

Skills

Employee management

Performance management

Lean / Six Sigma

Problem solving

Analytical skills

Customer service

Communication skills

Interpersonal skills

Education

Bachelor's degree or equivalent

Job description

Amazon in Northborough, MA is seeking an Operations Manager to lead and develop a team of salaried and hourly staff. You will drive safety, quality, and productivity while delivering on-time customer promises.

The role emphasizes data-driven decisions, cross-functional collaboration, and scalable project leadership. You will mentor a diverse workforce, manage large-scale initiatives, and balance workloads with leaders from Safety, Engineering, HR, and Quality Assurance.