Impactful Front Desk Coordinator – Patient Services

Planned Parenthood of Florida; Tallahassee (FL); On-site; USD 26,000 - 37,000; Full time

Job summary

Planned Parenthood of Florida seeks an experienced Front Desk Coordinator to support our Patient Services team at the Tallahassee health center. The role handles daily front desk operations, insurance verification, and patient experience while upholding revenue cycle standards.

Requires 2+ years in outpatient medical offices, knowledge of CPT/ ICD-10 coding, and strong organizational skills. Evening/weekend shifts and travel to other centers may be needed.

Qualifications

• High School Diploma or GED required.
• Minimum of two (2) years of experience in an outpatient medical office with direct responsibility for insurance verification and patient financial processes.
• Working knowledge of CPT coding, ICD-10 diagnosis coding, and medical pre-certification and prior authorization protocols.
• Experience working with insurance plans including co-pays, deductibles, coinsurance, COBRA, referrals, and authorizations.
• Previous healthcare front desk leadership or coordination experience required.
• Strong commitment to reproductive rights and to Planned Parenthood's mission.
• Excellent organizational, communication, and decision-making skills.
• BLS certification may be required depending on assignment.

Responsibilities

• Coordinate daily front desk operations including opening and closing procedures, check-in, check-out, and patient flow.
• Ensure financial and insurance information is entered accurately and in compliance with affiliate and revenue cycle standards.
• Complete real-time eligibility and insurance coverage verification prior to patient visits and collect appropriate co-pays and deductibles at time of service.
• Confirm providers are credentialed with patient insurance plans prior to scheduled visits.
• Manage daily front desk claims-related activities to support revenue cycle goals.
• Serve as a resource for front desk staff regarding billing, insurance, and workflow questions.
• Train and support front desk staff including onboarding, development, and performance accountability.
• Ensure InBasket tasks and message pools are completed daily.
• Provide exceptional customer service and utilize the REACT Service Recovery model when issues arise.
• Maintain a clean, organized, and welcoming waiting area throughout the day.
• Support patient experience goals including Press Ganey outcomes and TCPC standards.
• Participate in staff meetings, trainings, compliance activities, and other duties as assigned.
• Work evenings, weekends, and at other health centers as business needs require.

Skills

Organizational skills

Communication skills

Customer service

Attention to detail

Teamwork/ collaboration

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Planned Parenthood of Florida seeks an experienced Front Desk Coordinator to support our Patient Services team at the Tallahassee health center. The role handles daily front desk operations, insurance verification, and patient experience while upholding revenue cycle standards.

Requires 2+ years in outpatient medical offices, knowledge of CPT/ ICD-10 coding, and strong organizational skills. Evening/weekend shifts and travel to other centers may be needed.