Front Desk Lead — Patient Experience & Insurance

Planned Parenthood; Tallahassee (FL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Benefits after 30 days

Paid Time Off accrual

Job summary

Planned Parenthood of Florida is seeking an experienced Front Desk Coordinator for our Tallahassee health center. You will manage front desk operations, verify insurance, collect payments, and support patient experience and revenue cycle processes with a compassionate, mission-driven team.

We value effective communication, teamwork, and accountability. This role requires flexibility to work evenings and weekends as needed and to travel to other health centers as business needs demand.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of experience in an outpatient medical office with direct responsibility for insurance verification and patient financial processes.
• Knowledge of CPT coding, ICD-10 coding, and medical pre-certification and prior authorization protocols.
• Experience with insurance plans including co-pays, deductibles, coinsurance, COBRA, referrals, and authorizations.
• Healthcare front desk leadership or coordination experience preferred.
• Strong commitment to reproductive rights and Planned Parenthood mission.

Responsibilities

• Coordinate daily front desk operations including opening/closing, check-in/check-out, and patient flow.
• Ensure accurate entry of financial and insurance information per standards.
• Perform real-time eligibility and insurance verification prior to visits; collect co-pays/deductibles at service.
• Confirm providers are credentialed with patient insurance plans prior to visits.
• Manage daily front desk claims activities supporting revenue cycle goals.
• Train and support front desk staff including onboarding and performance accountability.
• Ensure InBasket tasks and message pools are completed daily.
• Provide exceptional customer service and apply the REACT Service Recovery model when issues arise.
• Maintain a clean, welcoming waiting area throughout the day.
• Support patient experience goals including Press Ganey outcomes and TCPC standards.
• Participate in staff meetings, trainings, compliance activities, and other duties as assigned.

Skills

Insurance verification

Patient communication

Organizational skills

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Planned Parenthood of Florida is seeking an experienced Front Desk Coordinator for our Tallahassee health center. You will manage front desk operations, verify insurance, collect payments, and support patient experience and revenue cycle processes with a compassionate, mission-driven team.

We value effective communication, teamwork, and accountability. This role requires flexibility to work evenings and weekends as needed and to travel to other health centers as business needs demand.