Impactful Energy Programs Coordinator

Franklin Energy; Pasadena (CA); Presencial; USD 33 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision coverage

Retirement benefits

Paid time off

Paid holidays

Resumo da oferta

Franklin Energy in Pasadena, CA, is seeking a detail-oriented Office Support to assist the Energy Efficiency Program Delivery team with filing, data entry, and grant processing. You will help customers understand participation in programs, coordinate paperwork, and track project incentives to keep programs running smoothly.

Responsibilities include updating databases, communicating with trade allies, answering phones, and ensuring completeness of applications while adhering to program rules.

Qualificações

• High School diploma or equivalent required; 1–3 years of office experience.
• Strong customer service and communication skills.
• Detail-oriented, organized, self-starter with ability to prioritize workload.
• Proficient in Microsoft Office (Word, Excel and Outlook).
• Strong data-entry skills and ability to work with tracking systems/databases.

Responsabilidades

• Coordinate with Energy Advisors to organize files, paperwork, and data entry, plus communication to business contacts.
• Assist customers with understanding program participation, incentives, and coordinating paperwork/applications.
• Maintain, update, and add entries to program databases; may contact clients/trade allies.
• Establish proper organization and maintain project file system.
• Help maintain and update program spreadsheets relating to project tracking and scheduling.
• Assist trade allies and customers with accurate information and promotional materials for incentives.
• Provide assistance with customer service, scheduling and other issues as needed.
• Answer the phone and assist with mailing materials when needed.
• Follow up with customers/trade allies to obtain information for incomplete applications.
• Review project applications to ensure completeness and adherence to program rules.

Conhecimentos

Customer service

Communication

Detail oriented

Time management

Microsoft Word

Microsoft Excel

Microsoft Outlook

Data entry

Problem solving

Organization

Formação académica

High School diploma or equivalent

1–3 years office experience

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Franklin Energy in Pasadena, CA, is seeking a detail-oriented Office Support to assist the Energy Efficiency Program Delivery team with filing, data entry, and grant processing. You will help customers understand participation in programs, coordinate paperwork, and track project incentives to keep programs running smoothly.

Responsibilities include updating databases, communicating with trade allies, answering phones, and ensuring completeness of applications while adhering to program rules.