All Programs - Project Coordinator

Franklin Energy; Pasadena (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement benefits

Paid time off

Paid holidays

Job summary

Franklin Energy in Pasadena, CA, is seeking a detail-oriented Office Support to assist the Energy Efficiency Program Delivery team with filing, data entry, and grant processing. You will help customers understand participation in programs, coordinate paperwork, and track project incentives to keep programs running smoothly.

Responsibilities include updating databases, communicating with trade allies, answering phones, and ensuring completeness of applications while adhering to program rules.

Qualifications

• High School diploma or equivalent required; 1–3 years of office experience.
• Strong customer service and communication skills.
• Detail-oriented, organized, self-starter with ability to prioritize workload.
• Proficient in Microsoft Office (Word, Excel and Outlook).
• Strong data-entry skills and ability to work with tracking systems/databases.

Responsibilities

• Coordinate with Energy Advisors to organize files, paperwork, and data entry, plus communication to business contacts.
• Assist customers with understanding program participation, incentives, and coordinating paperwork/applications.
• Maintain, update, and add entries to program databases; may contact clients/trade allies.
• Establish proper organization and maintain project file system.
• Help maintain and update program spreadsheets relating to project tracking and scheduling.
• Assist trade allies and customers with accurate information and promotional materials for incentives.
• Provide assistance with customer service, scheduling and other issues as needed.
• Answer the phone and assist with mailing materials when needed.
• Follow up with customers/trade allies to obtain information for incomplete applications.
• Review project applications to ensure completeness and adherence to program rules.

Skills

Customer service

Communication

Detail oriented

Time management

Microsoft Word

Microsoft Excel

Microsoft Outlook

Data entry

Problem solving

Organization

Education

High School diploma or equivalent

1–3 years office experience

Tools

Microsoft Office

Job description

Franklin Energy is redefining the clean energy future as the only Integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all. Learn more at www.franklinenergy.com and join us in leading the clean energy revolution.

Position Summary

This position is responsible for providing support to Energy Efficiency Program Delivery team members, ensuring that information is accurate, files are maintained and continuously reviewed, and continuous communication with business contacts is provided. This position is additionally responsible for managing customer grant processing, informing energy advisors of expiring grants and applications, and assisting customers and clients.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Coordinate with Energy Advisors to ensure proper organization of files, paperwork, and data entry as well as communication to the business contacts
• Assist customers with understanding how to participate in programs, how to get project incentives, and coordinating paperwork and applications
• Maintain, update, and add entries to the program databases accurately. This may require contacting clients and trade allies
• Establish proper organization and maintain a proper project file system
• Help maintain and update additional program spreadsheets relating to project tracking and scheduling of work
• Assist trade allies and customers to ensure they have the correct information and marketing materials to promote the energy efficiency incentives
• Provide assistance with customer service, scheduling and other issues as needed
• Answer the telephone and assist with mailing materials when needed
• Follow up with customers or Trade Allies to obtain information for incomplete applications
• Review project applications and documentation to ensure completeness and adherence to program rules and requirements.
• Communicate incentive changes and disqualifications to customers and Trade Allies

Position Requirements

• Education and Experience: High School diploma or equivalent required 1 - 3 years of previous office experience

Required Skills, Knowledge and Abilities

• Strong customer service and communication skills
• Must be able to handle a wide work variety and work in a fast-paced environment
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
• Ability to identify and resolve project application issues with customers and trade allies
• Proficient in Microsoft Office, specifically Word, Excel and Outlook
• Strong data entry skills in entering information in tracking systems/databases
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees
• Ability to analyze and interpret data and solve practical problems
• Committed to diversity and inclusion
• Reliable transportation

Licenses & Certifications

• Valid driver's license

Travel Requirements

• Willingness to travel up to 5%

Compensation & Benefits:

Franklin Energy reasonably expects the starting salary for this position to fall between $24.00 and $28.00/Per-Hour. The final offer will be determined based on relevant experience, skills, qualifications, internal equity, geographic location, and business needs.

• medical, dental, and vision coverage
• retirement benefits
• paid time off
• paid holidays
• other company-sponsored benefits and programs

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

An Equal Opportunity Employer Safety -Sensitive Role Addendum:

Because many roles at Franklin Energy involve regulatory compliance, safety responsibilities, or professional licensing requirements, it is critical that interview responses reflect the candidate's direct knowledge and experience. Misrepresentation of technical or safety qualifications may result in immediate removal from consideration.

Notice Regarding Automated Tools:

We may use automated or AI-assisted tools as part of our candidate evaluation process to assess job-related skills and qualifications. These tools are intended to support fair and consistent review and do not replace human judgment in hiring decisions. All evaluations are conducted in accordance with applicable local, state, and federal laws.