Energy Programs Operations Analyst: Excel & Process Improvement

Franklin Energy; United States; On-site; USD 39,000 - 47,000; Full time

Job summary

Franklin Energy is hiring to enhance program operations with Excel-based tools, process changes, and information management improvements. You will deliver project management deliverables, track milestones, and respond to client needs while coordinating with support teams to ensure timely outcomes.

The role emphasizes identifying improvement opportunities, supporting change management, and delivering robust reporting capabilities to advance program performance.

Qualifications

• High School diploma or equivalent required.
• Minimum 1–2 years of customer service/office experience.
• 2 years of report design and development experience.
• 1–2 years in client-facing project management.

Responsibilities

• Identify and deliver reporting enhancements to improve program management.
• Develop and streamline client and program deliverables tools.
• Create project timelines and track milestones for on-time delivery.
• Coordinate with support departments and clients to move projects forward.
• Identify opportunities for automation through advanced Excel tools.
• Plan training needs and process changes resulting from tool enhancements.

Skills

Customer service

Communication skills

Detail oriented

Prioritize workload

Data analysis

Problem solving

Reliable transportation

Education

High School diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Franklin Energy is hiring to enhance program operations with Excel-based tools, process changes, and information management improvements. You will deliver project management deliverables, track milestones, and respond to client needs while coordinating with support teams to ensure timely outcomes.

The role emphasizes identifying improvement opportunities, supporting change management, and delivering robust reporting capabilities to advance program performance.