Associate EMS Dispatcher — Meaningful, Fast-Paced Calls

American Medical Response; Phoenix (AZ); On-site; USD 43,000 - 46,000; Full time

Job summary

American Medical Response in Phoenix, AZ is seeking an Associate EMS Dispatcher for a full-time role. You will answer 911 and non-emergency calls, dispatch ambulances and fire units, and provide real-time guidance to callers.

Starting pay is $20.81 per hour with a bonus opportunity described in the posting, and you will join Global Medical Response's family of solutions. This position offers meaningful community impact and varied daily challenges.

Qualifications

• High school diploma or equivalent.
• Strong reading comprehension and writing skills in English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to manage multiple tasks simultaneously.
• Possess strong typing and data entry skills.

Responsibilities

• Process both emergency (911) and non-emergency calls to determine what type of assistance is needed and ensure that help is dispatched in a timely manner.
• Maintain a high standard of accountability and professionalism while demonstrating an excellent standard of care, and exemplary customer service
• Provide medical dispatch instructions in accordance with the training and standards of the International Academy of Emergency Dispatch
• Track and enter data for emergency and non-emergency calls for service using a computer aided dispatch system.
• Utilize critical thinking skills to dispatch appropriate resources (fire trucks, ambulances) to community members in need of assistance.
• Facilitate the timely transport of patients in our interfacility market.

Skills

Clear radio communication

Typing & data entry

Multi-tasking

English literacy

Education

High school diploma or equivalent

Tools

Computer aided dispatch (CAD) systems

Job description

American Medical Response in Phoenix, AZ is seeking an Associate EMS Dispatcher for a full-time role. You will answer 911 and non-emergency calls, dispatch ambulances and fire units, and provide real-time guidance to callers.

Starting pay is $20.81 per hour with a bonus opportunity described in the posting, and you will join Global Medical Response's family of solutions. This position offers meaningful community impact and varied daily challenges.