Associate EMS Dispatcher

Global Medical Response; Tucson (AZ); On-site; USD 37,000 - 50,000; Full time

Job summary

Global Medical Response in Tucson, AZ is now hiring an Associate EMS Dispatcher for a full-time role. The position starts at an hourly rate of $20.81 and involves responding to emergency and non-emergency calls, routing transportation requests, and ensuring clear communication to support customers.

You will monitor calls and emails, schedule and route dispatches, document communications, and escalate issues when needed, while collaborating with allied health and public safety teams.

Qualifications

• High school diploma or GED is required.
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Responsibilities

• Monitor and respond to calls and emails using established protocols to support providers and facilities.

Skills

Dispatch experience

Customer service

Education

High school diploma or GED

Job description

Now Hiring: Associate EMS Dispatcher - FULL-TIME OPPORTUNITY!!

Starting hourly rate $20.81 per hour

We're hiring Associate EMS Dispatchers who will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care for our customers.

Responsibilities:

• Dispatch Associates will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes and properly identify and elevate issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.

• Dispatch Associates will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.

• Successful Dispatch Associates will demonstrate organization, multitasking and time management skills.

MinimumRequired Qualifications:

• High school diploma or equivalent (GED)
• Some work experience, preferably in dispatch or routing calls in customer service

Why Choose AMR?

AMR is one of Global Medical Response (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

GMR's Core Behaviors

-keep care at the center, raise your hand,seekto understand, find a way together and be accountable-uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.