Impactful Eligibility Specialist — Public Assistance

DFR; Kokomo (IN); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services is seeking an Eligibility Specialist for the DFR program in Kokomo, IN. This role involves processing Indiana public assistance applications, verifying information, and guiding clients through TANF, SNAP, and Medicaid requirements.

The position emphasizes data accuracy, customer service, and compliance with state policies, with a training program provided. 8:00 AM–4:30 PM, Monday–Friday, 37.5 hours/week, $18.00/hr, benefits, and PTO.

Qualifications

• Experience gathering data for public assistance programs.
• Ability to verify information per state policies.
• Experience obtaining release forms and medical records.
• Ability to verify income, assets and documents.
• Familiarity with state assistance program regulations.

Responsibilities

• Gather data for relevant assistance programs face-to-face or via phone.
• Verify information meets state policies.
• Obtain release forms and medical records as needed.
• Verify income, assets, and other documents.
• Explain program requirements to clients.
• Use automated systems to determine eligibility.
• Enter data into state database.
• Respond to inquiries by phone or email.

Skills

Highly organized

Analytical

Strong written/verbal skills

Microsoft Office proficiency

Independent/self-starter

Strong customer service

2 years social service experience

Education

Associate or Bachelor's in Counseling or Social Services

High School Diploma or GED

Tools

Microsoft Office

Job description

Knowledge Services is seeking an Eligibility Specialist for the DFR program in Kokomo, IN. This role involves processing Indiana public assistance applications, verifying information, and guiding clients through TANF, SNAP, and Medicaid requirements.

The position emphasizes data accuracy, customer service, and compliance with state policies, with a training program provided. 8:00 AM–4:30 PM, Monday–Friday, 37.5 hours/week, $18.00/hr, benefits, and PTO.