Impactful Eligibility Interviewer - Serve Arizonans In Person

Arizona Department of Administration; Flagstaff (AZ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation and sick time

Parental Leave

Tuition Reimbursement

Stipend Opportunities

Public Transit Subsidy

Job summary

The Arizona Department of Economic Security is seeking an on-site Benefits and Eligibility Specialist (Eligibility Interviewer) in Flagstaff. You will determine eligibility for Nutrition Assistance, Medical Assistance, and Cash Assistance, while delivering excellent customer service to Arizonans in a fast-paced environment.

This role requires engaging with clients, collecting information, and executing interviews with data entry across multiple screens, under agency standards.

Qualifications

• Knowledge of customer service practices.
• Ability to navigate computer software including Google Suite and Microsoft Office.
• Strong written and verbal communication skills.

Responsibilities

• Interviews clients in-person or by phone to determine eligibility.
• Conducts interviews and enters data across multiple screens.
• Provides excellent customer service in person and by phone.
• Maintains accuracy and timeliness per agency standards.

Skills

Customer service

Computer navigation

Written communication

Verbal communication

Empathy and patience

Typing / data entry

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

The Arizona Department of Economic Security is seeking an on-site Benefits and Eligibility Specialist (Eligibility Interviewer) in Flagstaff. You will determine eligibility for Nutrition Assistance, Medical Assistance, and Cash Assistance, while delivering excellent customer service to Arizonans in a fast-paced environment.

This role requires engaging with clients, collecting information, and executing interviews with data entry across multiple screens, under agency standards.