Eligibility Interviewer - Help Families Access Benefits

Arizona Department of Administration; Minnesota; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Affordable medical, dental, life, and短

ASRS retirement system participation

Paid holidays

Vacation and sick time

Parental Leave

Tuition Reimbursement

Wellness plans

Rideshare & Transit subsidy

Career development opportunities

Job summary

Department of Economic Security (DES) in Cottonwood, Arizona, seeks an Eligibility Interviewer to determine eligibility for Nutrition Assistance, Medical Assistance, and Cash Assistance. This in-office role requires strong customer service, data entry, and independent decision-making in a fast-paced environment, with training provided.

The position emphasizes quality interaction with clients, teamwork, and meeting agency standards.

Qualifications

• Knowledge of customer service practices.
• Ability to navigate computer systems and data entry across multiple screens.
• Strong written and verbal communication; empathetic and patient.
• Ability to use math for basic calculations.

Responsibilities

• Assist clients in-person or by phone in a fast-paced office.
• Attend paid classroom training and on-the-job training.
• Collect information to determine eligibility for Nutrition, Medical and Cash Assistance.
• Explain eligibility requirements and guide applicants to resources.

Skills

Customer service practices

Computer navigation

Written communication

Verbal communication

Empathy & patience

Typing & multi-screen systems

Core math skills

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Department of Economic Security (DES) in Cottonwood, Arizona, seeks an Eligibility Interviewer to determine eligibility for Nutrition Assistance, Medical Assistance, and Cash Assistance. This in-office role requires strong customer service, data entry, and independent decision-making in a fast-paced environment, with training provided.

The position emphasizes quality interaction with clients, teamwork, and meeting agency standards.