Eligibility Interviewer - Impact in Public Service

AZ Dept. of Economic Security; Phoenix (AZ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

ASRS Retirement

Paid Holidays

Vacation & Sick Time

Parental Leave

Tuition Reimbursement

Wellness Program

Stipend Opportunities

Rideshare Subsidy

Career Development

Job summary

Arizona Department of Economic Security is seeking an Eligibility Interviewer to determine eligibility for Nutrition Assistance, Medical Assistance and Cash Assistance. This in-office role requires strong communication, data entry across multiple screens, and the ability to work independently in a fast-paced call center environment.

You will undergo paid classroom training with on-the-job instruction, providing support to Arizonans through interviews, decision-making, and resource guidance while

Qualifications

• One year of eligibility reviews or one year of customer service experience.
• A High School Diploma or GED.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Responsibilities

• Work in a call center environment, assisting individuals and families by phone.
• Attend paid classroom training with on the job training (learning by doing).
• Provide excellent customer service by phone to individuals and families facing challenging and personal situations.
• Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
• While talking to the individuals and families by phone, you will complete the application process and interview process, by entering data on a computer and accessing multiple screens.
• Adhere to agency standards in a high-volume call center, measured by metrics, attendance, service levels, accuracy, and timeliness.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Data entry

Typing

Problem solving

Independent work

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Arizona Department of Economic Security is seeking an Eligibility Interviewer to determine eligibility for Nutrition Assistance, Medical Assistance and Cash Assistance. This in-office role requires strong communication, data entry across multiple screens, and the ability to work independently in a fast-paced call center environment.

You will undergo paid classroom training with on-the-job instruction, providing support to Arizonans through interviews, decision-making, and resource guidance while