Eligibility Interviewer: Help Arizona Families Thrive

Arizona Department of Administration; Tuba City (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Affordable health insurance

Paid holidays

Paid vacation and sick leave

Parental Leave

Retirement benefits

Education reimbursement

Transit subsidies

Career development

Job summary

Department of Economic Security (DES) seeks a Benefits and Eligibility Specialist (Eligibility Interviewer) to determine eligibility for Nutrition, Medical, and Cash Assistance. The role is on-site on the Navajo reservation, working in a fast-paced office with training and frontline client interaction.

Strong communication and data entry skills are essential. The position emphasizes customer service, accurate data collection, and independent work within a team.

Qualifications

• Customer service practices.
• Computer navigation of various software applications (Google Suite or Microsoft).
• Professional written and verbal communication.
• Ability to explain eligibility requirements to diverse applicants.

Responsibilities

• Assist clients in-person and by telephone in a fast-paced office.
• Attend paid classroom training with on-the-job training.
• Provide excellent customer service to individuals and families in challenging situations.
• Collect information to determine eligibility for Medical, Nutrition, and Cash Assistance.
• Complete applications and interviews while navigating multiple screens.

Skills

Customer service

Computer navigation

Verbal communication

Written communication

Math basics

Education

High school diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Department of Economic Security (DES) seeks a Benefits and Eligibility Specialist (Eligibility Interviewer) to determine eligibility for Nutrition, Medical, and Cash Assistance. The role is on-site on the Navajo reservation, working in a fast-paced office with training and frontline client interaction.

Strong communication and data entry skills are essential. The position emphasizes customer service, accurate data collection, and independent work within a team.