Eligibility & Benefits Specialist

AZ Dept. of Economic Security; Tuba City (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Short‑term disability insurance

ASRS retirement

Paid holidays

Vacation & Sick Time

Parental Leave

Deferred compensation

Wellness plans

Tuition Reimbursement

Stipends

Infant at Work

Transit subsidy

Career development

Job summary

The AZ Dept. of Economic Security is seeking an Eligibility Interviewer to determine eligibility for Nutrition Assistance, Medical Assistance, and Cash Assistance. This on‑site role supports clients on the Navajo reservation and includes classroom training and on‑the‑job learning.

Ideal candidates bring strong customer service skills, ability to handle sensitive situations, and proficiency with standard computer tools. Apply today to join a dedicated DES team.

Qualifications

• Experience delivering exceptional customer service in person or by phone.
• Proficiency with computer systems and common software tools (Google Suite or Microsoft).
• Ability to learn new processes and apply policy requirements accurately.

Responsibilities

• Interview clients to determine eligibility for Nutrition Assistance, Medical Assistance, and Cash Assistance.
• Conduct in‑person or phone interviews in a fast‑paced office environment.
• Enter data accurately and navigate multiple screens during interviews.
• Explain eligibility requirements and guide applicants to resources.

Skills

Customer service

Office software

Communication

Data entry

Math basics

Education

High School Diploma or GED

Job description

The AZ Dept. of Economic Security is seeking an Eligibility Interviewer to determine eligibility for Nutrition Assistance, Medical Assistance, and Cash Assistance. This on‑site role supports clients on the Navajo reservation and includes classroom training and on‑the‑job learning.

Ideal candidates bring strong customer service skills, ability to handle sensitive situations, and proficiency with standard computer tools. Apply today to join a dedicated DES team.