Impactful Customer Care & Scheduling Coordinator

Lifeway Mobility; Denver (CO); Vor Ort; USD 36.000 - 54.000; Vollzeit

Zusammenfassung

Lifeway Mobility - Denver is seeking a Customer Care Coordinator to serve as the first point of contact for prospective customers. You will handle calls, emails, and voicemails, qualify leads, and schedule initial evaluations for the sales team.

The role requires strong communication, organization, and familiarity with CRM software and ERP systems. You will work closely with the sales team and branch to ensure timely, accurate information and a smooth handoff to Sales Consultants.

Qualifikationen

• 2+ years in a similar customer care role.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Familiarity with Microsoft Office and CRM software.

Aufgaben

• Answer phone calls, return voicemails and emails from prospective customers.
• Qualify leads and schedule evaluations for the sales team.
• Use ERP to track interactions and provide detailed notes for Sales Consultants.
• Coordinate with the local branch to ensure a seamless handoff to in-home evaluations.

Kenntnisse

Customer service

Phone handling

CRM software

MS Office

Organization

Communication

Time management

Tools

CRM software

ERP system

MS Office

Jobbeschreibung

Lifeway Mobility - Denver is seeking a Customer Care Coordinator to serve as the first point of contact for prospective customers. You will handle calls, emails, and voicemails, qualify leads, and schedule initial evaluations for the sales team.

The role requires strong communication, organization, and familiarity with CRM software and ERP systems. You will work closely with the sales team and branch to ensure timely, accurate information and a smooth handoff to Sales Consultants.