Client Care Center Representative

MobilityWorks; Oregon; Hybrid; USD 42.000 - 66.000; Vollzeit

Zusammenfassung

MobilityWorks is seeking a Client Care Center Representative in Oregon to be the first contact for clients and prospects. This sales-focused role handles inbound leads and outbound follow-up, scheduling appointments with Certified Mobility Consultants, and documenting activity in Salesforce.

You will qualify client needs and communicate the value of scheduling a meeting, working with store teams to ensure a smooth customer experience.

Qualifikationen

• One or more years of experience in a sales or commission-based role.
• Phone-based sales experience preferred.
• Call center or customer service experience preferred.
• BDC experience in automotive industry preferred.

Aufgaben

• Handle high volume inbound calls and leads with goal of converting to sales appointments.
• Respond to leads from website forms, live chat, third-party sources, vendors, and other inbound channels.
• Conduct outbound follow-up with prospective and past clients.
• Qualify client needs, vehicle interests, purchase timeframe, budget, trade-in status, and location.
• Communicate the value of meeting with a Certified Mobility Consultant and secure appointments.
• Schedule appointments in Salesforce and assign them to MobilityWorks locations.
• Document all client interactions and dispositions in Salesforce.
• Notify store teams of scheduled appointments and complete post-appointment follow-up.
• Follow lead-management, follow-up, and escalation processes accurately and on time.
• Answer questions regarding MobilityWorks products/services including vehicle sales, service, pricing, financing, and leasing.
• Maintain knowledge of MobilityWorks offerings through training.
• Collaborate with colleagues and stakeholders.

Kenntnisse

Sales

Phone-based sales

Lead qualification

Customer service

Communication

Ausbildung

High School diploma or GED

Tools

Salesforce

Microsoft Teams

Jobbeschreibung

Job Summary

The Client Care Center Representative serves as a first point of contact for MobilityWorks clients and prospective clients. This is a sales-focused, commission-based appointment-setting role responsible for handling inbound calls and leads, conducting outbound follow-up, understanding and qualifying client needs, and scheduling sales appointments with Certified Mobility Consultants. Success requires clear and empathetic phone communication, strong sales ability, consistent follow-through, and accurate documentation in Salesforce.

Essential Job Functions and Duties

• Handle a high volume of inbound phone calls and leads with the goal of converting qualified client interest into sales appointments
• Respond to leads from website forms, live chat, third-party sources, vendors, and other inbound channels
• Conduct outbound follow-up and re-engagement calls with prospective and past clients
• Use a consultative qualification process to understand each client’s mobility needs, vehicle interests, purchase timeframe, budget, trade-in status, and location
• Communicate the value of meeting with a Certified Mobility Consultant, address objections, and confidently ask for the appointment
• Schedule appointments in Salesforce and assign them to the appropriate MobilityWorks location
• Document all client interactions, qualification details, dispositions, appointments, and follow-up activity accurately in Salesforce
• Notify store teams of scheduled appointments and complete post-appointment follow-up
• Follow established lead-management, follow-up, and escalation processes accurately and on time
• Answer general questions regarding MobilityWorks products and services, including vehicle sales, service, pricing, financing, and leasing
• Maintain current knowledge of MobilityWorks products, services, programs, and processes through initial and ongoing training
• Collaborate with fellow Client Care Center Representatives, General Managers, Certified Mobility Consultants, and other internal stakeholders

Position Qualifications and Experience

• High School diploma or GED (preferred)
• One or more years of experience in a sales or commission-based role, particularly phone-based sales (preferred)
• One or more years of call center or customer service experience (highly preferred)
• One or more years of experience working in an automotive business development center (BDC)

Physical Demands/Work Environment

• Must have a quiet, dedicated workspace, free from interruptions and reliable high-speed internet capable of supporting phone activity and Microsoft Teams meetings.
• Must be able to complete physical activities (walking, standing, talking, kneeling, hearing, pushing, reaching, seeing, stooping/crouching, smelling, depth perception, identifying colors) as needed.
• Participate in required company safety programs, training programs and PPE guidelines.