Mobile Service Scheduler & Customer Care Specialist

Mullinax Ford; Florida; Presencial; USD 42 000 - 58 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, dental, and vision insurance.

Paid vacation.

401(k) retirement plan.

Growth opportunities within a family‑m

Resumo da oferta

Mullinax Ford is seeking a BDC Mobile Service Coordinator to act as the primary contact for customers scheduling mobile service appointments. You will manage inquiries via phone and online channels, coordinating with technicians to ensure timely scheduling and accurate records in the CRM system.

The role emphasizes strong communication, multitasking, and a customer-first mindset within a family-owned dealership. Benefits include health, dental, vision coverage, paid vacation, and a 401(k) plan.

Qualificações

• 1-2 years of customer service experience
• Strong verbal and written communication
• Proficient with internet-based tools and CRMs
• Able to multitask in a fast-paced setting
• Positive attitude and team orientation

Responsabilidades

• Handle inbound and outbound calls to schedule mobile service appointments.
• Respond promptly to customer inquiries via phone, email, and online platforms.
• Coordinate with service technicians to ensure timely and accurate scheduling.
• Maintain detailed records of appointments and customer interactions in the CRM system.
• Provide exceptional customer service and resolve issues professionally.
• Assist with follow-ups to confirm appointments and ensure customer satisfaction.

Conhecimentos

Customer service

Communication skills

CRM systems

Multitasking

Team player

Ferramentas

CRM software

Internet tools

Descrição da oferta de emprego

We are a family-owned business committed to delivering exceptional customer service. Join a team that values integrity, teamwork, and customer satisfaction.

Position Overview:

The BDC Mobile Service Coordinator serves as the primary point of contact for customers scheduling mobile service appointments. This role requires strong communication skills and the ability to manage customer interactions via phone and internet efficiently.

Key Responsibilities:

• Handle inbound and outbound calls to schedule mobile service appointments.
• Respond promptly to customer inquiries via phone, email, and online platforms.
• Coordinate with service technicians to ensure timely and accurate scheduling.
• Maintain detailed records of appointments and customer interactions in the CRM system.
• Provide exceptional customer service and resolve issues professionally.
• Assist with follow-ups to confirm appointments and ensure customer satisfaction.
  
  
  

Qualifications:

• Customer Service Experience: Minimum 1-2 years, preferably in a call center or automotive environment.
• Strong verbal and written communication skills.
• Proficiency in using internet-based tools and CRM systems.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude and team-oriented mindset
  
  
  

Benefits:

• Competitive pay.
• Full benefits package including:
• Health, dental, and vision insurance.
• Paid vacation.
• 401(k) retirement plan.
• Opportunities for growth within a family-owned business.