Customer Care Coordinator: Resolution & CRM Expert

Purposeplan4life; New London (CT); On-site; USD 42,000 - 66,000; Full time

Job summary

Purposeplan4life is seeking a Customer Care Coordinator to serve as the primary contact for customers, handle inquiries, and coordinate across Sales, Operations, and Technical Support to ensure timely and accurate resolution. You will document interactions in the CRM and assist with onboarding new customers while identifying recurring issues and contributing to process improvements.

The role emphasizes strong communication, organizational skills, and the ability to multitask in a fast-paced

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• 1-3 years of experience in a customer service or coordination role.
• Strong verbal and written communication skills.
• Excellent organizational and time management skills.
• Proficiency with CRM tools and Microsoft Office Suite.
• Ability to multitask and work under pressure in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for customers via phone, email, or chat.
• Handle customer inquiries, complaints, and requests efficiently and professionally.
• Coordinate with internal departments (such as Sales, Operations, and Technical Support) to resolve customer issues.
• Track and document customer interactions in the CRM system.
• Monitor open cases and follow up to ensure timely resolution.
• Assist in onboarding new customers and providing necessary guidance.
• Identify recurring issues and provide feedback to improve processes and customer satisfaction.
• Generate reports on customer service metrics as required.

Skills

Customer Relationship Management

Problem Solving

Communication

Attention to Detail

Empathy and Patience

Data Entry and Documentation

Education

Bachelor's degree or equivalent

Tools

CRM tools

Microsoft Office Suite

Job description

Purposeplan4life is seeking a Customer Care Coordinator to serve as the primary contact for customers, handle inquiries, and coordinate across Sales, Operations, and Technical Support to ensure timely and accurate resolution. You will document interactions in the CRM and assist with onboarding new customers while identifying recurring issues and contributing to process improvements.

The role emphasizes strong communication, organizational skills, and the ability to multitask in a fast-paced