Remote Consumer Compliance Analyst: Disputes & Trends

Rausch Sturm LLP; Colorado; Remote; USD 37,000 - 46,000; Full time

Job summary

Rausch Sturm LLP is seeking a Compliance Analyst to manage and remediate consumer disputes and complaints in accordance with regulatory requirements and firm policies. The role collaborates with operations, client services, and compliance teams to ensure timely, accurate responses and to support a strong consumer protection framework.

The position emphasizes data analysis, root cause identification, and continuous improvement in complaint handling, with responsibilities spanning procedures,

Qualifications

• High school diploma required; further education a plus.
• Strong written and verbal communication skills.
• Ability to analyze and resolve consumer disputes.

Responsibilities

• Review, investigate, and resolve consumer complaints.
• Ensure timely and accurate responses.
• Analyze complaint data for trends and root causes.
• Support compliance monitoring and testing.
• Assist in internal and external compliance reports and audits.
• Collaborate with business units across the Firm.
• Develop procedures and training to improve resolution processes.
• Stay informed of regulatory changes and best practices.

Skills

Analytical skills

Written communication

Verbal communication

Attention to detail

Organizational skills

Problem solving

Prioritization

Excel proficiency

Education

High school diploma

Job description

Rausch Sturm LLP is seeking a Compliance Analyst to manage and remediate consumer disputes and complaints in accordance with regulatory requirements and firm policies. The role collaborates with operations, client services, and compliance teams to ensure timely, accurate responses and to support a strong consumer protection framework.

The position emphasizes data analysis, root cause identification, and continuous improvement in complaint handling, with responsibilities spanning procedures,